Travis Kenney
Lancaster
Summary
Dynamic service manager with a proven track record at Chipotle Mexican Grill, enhancing team efficiency and customer satisfaction. Expert in problem-solving and analytical thinking, I streamlined inventory processes, reducing waste by 20%. Committed to fostering strong customer relations and training staff to deliver exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialist
Ox-B's
Lancaster, OH
03.2025 - Current
- Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
- Built and maintained strong relationships with clients, resulting in repeat business and customer loyalty
- Collaborated with the marketing team to develop promotional strategies that boosted product visibility and sales
- Trained new employees on product knowledge, sales techniques, and company policies
- Analyzed sales data to identify areas of improvement and implemented strategies to optimize performance
- Maintained up-to-date knowledge of industry regulations regarding food safety standards
Crew Chief
Enviromatic
Columbus, OH
09.2024 - 02.2025
- Supervised daily operations, ensuring compliance with safety and environmental protocols.
- Coordinated crew activities to optimize workflow and enhance operational efficiency.
- Trained new team members on equipment usage and safety procedures.
- Conducted regular inspections to identify potential hazards and implement corrective measures.
- Worked closely with other technicians or contractors on larger projects requiring multiple skill sets or expertise areas
- Maintained inventory levels of necessary supplies, equipment, and replacement parts ensuring availability when needed
- Performed routine maintenance tasks such as cleaning filters, checking electrical connections, and lubricating moving parts to ensure optimal system performance
Service Manager
Chipotle Mexican Grill
Lancaster, OH
03.2023 - 08.2024
- Directed daily operations to enhance team efficiency and service quality.
- Implemented training programs to develop staff skills and improve customer interactions.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Ensured compliance with health and safety regulations through regular audits and staff training.
- Managed a team of 40 staff members, providing training, guidance, and performance evaluations
- Monitored customer feedback through surveys or direct interaction to identify areas for improvement in quality of service or menu offerings
Bartender
Buffalo Wild Wings
Canal Winchester, OH
06.2021 - 03.2023
- Prepared and served a variety of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new bartenders on drink preparation and customer service protocols.
- Facilitated role-playing exercises during training sessions to simulate real-life scenarios and help servers practice handling challenging situations
Kitchen Manager
Chipotle Mexican Grill
Lancaster, OH
03.2014 - 07.2015
- Supervised kitchen operations, ensuring adherence to food safety and sanitation standards.
- Trained and mentored team members on food preparation techniques and customer service excellence.
- Managed inventory levels, optimizing ordering processes to reduce waste and improve cost efficiency.
- Implemented daily prep schedules, enhancing workflow and maintaining high-quality food output.
Education
High School Diploma -
Lancaster High School
Lancaster, OH06-2012
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Friendly, positive attitude
- Problem-solving
- Customer service
- Computer skills
- Active listening
- Verbal communication
Certification
- Certified Health Care Customer Service Associate (HCSA), completed on 2/10/26
- Food Handling, SERV SAFE - [2023-2029] completed on 6/15/23
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Specialist
Ox-B's
03.2025 - Current
Crew Chief
Enviromatic
09.2024 - 02.2025
Service Manager
Chipotle Mexican Grill
03.2023 - 08.2024
Bartender
Buffalo Wild Wings
06.2021 - 03.2023
Kitchen Manager
Chipotle Mexican Grill
03.2014 - 07.2015
High School Diploma -
Lancaster High School