Travis Kiely
Magnolia
Summary
Experienced and accomplished professional ready to excel in a leadership role, committed to delivering exceptional performance. Demonstrates expertise in optimizing operations and fostering team synergy to drive organizational success. Recognized for unwavering dependability and flexibility in adapting to evolving demands while upholding rigorous standards.
Overview
11
11
years of professional experience
Work History
Network Maintenance Technician
Xfinity Comcast
03.2023 - Current
- Troubleshoot and maintain cable network
- Awards for MTTR time and Node Reliability
- Achieved NCT5 in September 2024, which includes Fiber troubleshooting, repair, and using Facility Search
- Selected to move to the east to solidify the east network team.
- Consistently met performance metrics by prioritizing tasks and efficiently managing workload, leading to increased team productivity.
- Created and led a comprehensive training session for my team on Grafana and the XM2 meter, focusing on tracking and analyzing noise levels while lowering the impact on our customers
- Led the FDX node cutover team as POC, replacing 43 nodes in the East footprint and acting as the liaison between the technical team and leadership while replacing 43 nodes in the east footprint
- Trained junior technicians on best practices for network maintenance and troubleshooting techniques, fostering professional growth within the team.
Senior Residential Technician
Xfinity Comcast
01.2014 - 01.2023
- Installed and repaired customers' internet, television, and security services
- Average First Time Right over 93%
- Productivity above 85%
- Survey scores over 98%
- Mentored numerous junior technicians
Education
Business Administration Program -
University of Arizona
05.2026
Skills
- Leadership
- Troubleshooting
- Teamwork
- Mentoring
- Customer service
- Attention to detail
- Time management
Timeline
Network Maintenance Technician
Xfinity Comcast
03.2023 - Current
Senior Residential Technician
Xfinity Comcast
01.2014 - 01.2023
Business Administration Program -
University of Arizona
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