Travis Knieriemen
AUMSVILLE,Oregon
Summary
Service Manager with 20+ years of experience leading scheduling, workflow management, parts inventory control, preventive maintenance, and safety compliance. Proven record of improving service efficiency, customer satisfaction, and equipment uptime through organized team leadership.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Service Manager
Schurter Trucking
Silverton, Oregon
07.2017 - Current
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Oversaw daily service operations, enhancing customer satisfaction through efficient processes.
- Supervised service workflows across repair bays and support staff.
- Developed and managed maintenance schedules to optimize equipment uptime.
- Monitored inventory levels of parts, ensuring timely availability for customer servicing. of parts necessary for servicing customers' needs.
- Cultivated relationships with customers, vendors, and suppliers to support service delivery.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
Mechanic Shop Foreman
NORPAC Foods Inc.
Salem, Oregon
09.2003 - 07.2017
- Ensured optimal performance of all equipment through regular maintenance and inspections.
- Coached and mentored team members to enhance skills and improve overall performance.
- Troubleshot and resolved complex mechanical issues.
- Identified and analyzed vehicle issues to determine necessary repairs. accurately and efficiently.
- Inspected equipment for safety issues and mechanical defects.
- Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
- Coordinated parts, tools, and shop supplies for maintenance work.
- Ordered parts and supplies to complete repairs.
- Scheduled preventative maintenance services for customers' vehicles.
- Inspected vehicles for signs of wear or damage.
- Coordinated maintenance schedules to ensure systems operated at peak levels.
- Maintained inventory control to reduce waste and optimize resources.
- Documented maintenance work and updated service records.
Education
Associate of Science - Truck Mechanic
Universal Technical Institute
Phoenix, AZ09-2000
Skills
- Service coordination
- Process optimization
- Inventory optimization
- Scheduled maintenance
- Safety management
- Equipment inspection
- Team leadership
Certification
- 608/609 Certified
- Class A CDL
Affiliations
- Volunteer work over the years include coaching Youth in multiple sports.
Timeline
Service Manager
Schurter Trucking
07.2017 - Current
Mechanic Shop Foreman
NORPAC Foods Inc.
09.2003 - 07.2017
Associate of Science - Truck Mechanic
Universal Technical Institute