Travis Manalili Sr.
Waterloo,IA
Summary
I am an engaging sales associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. I also am persuasive and friendly individual poised to consistently exceed performance standards and sales targets. I am a performance-driven associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Sales Representative
Warren Transport, INC
01.2025 - Current
- Developed and implemented strategic sales plans to achieve national revenue targets.
- Cultivated relationships with key clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Collaborated with cross-functional teams to optimize product offerings and pricing strategies.
- Expanded client base by establishing relationships with key decision-makers in target industries.
- Developed long-term partnerships with clients, resulting in repeat business and sustained revenue growth.
Sales Associate
IMSolutions
Tucson, AZ
05.2024 - 01.2025
- Make outbound calls to help set up appointments for people looking to secure their retirement accounts
- Inbound Calls from advertisement for people looking to establish security and growth for their retirement portfolio.
- Help people meet with Financial Advisors to invest in programs to build their retirement portfolio.
- Provide great sales and customer service to every client.
Insurance Sales Agent
GEICO, Government Employees Insurance
Tucson, AZ
09.2023 - 04.2024
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
Farmers Insurance Agent
Farmers Workplace Solutions
Tucson, AZ
08.2022 - 02.2023
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Researched insurance plans to find good options for clients' needs.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Achieved repeat business and referrals through personalized services.
- Analyzed customer needs and provided best options, upselling products and services.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Cashier
Caseys General Stores Inc
Cedar Rapids, IA
03.2021 - 06.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed sales transactions to prevent long customer wait times.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Sales Representative
VXI Global
Tucson, AZ
05.2016 - 02.2020
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Developed key customer relationships to increase sales.
- Monitored customer order process and addressed customer issues.
- Recognized security risks to properly handle situations.
- Created successful strategies to develop and expand customer sales.
Customer Service Representative
Iqor
Tucson, AZ
08.2013 - 05.2016
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Assistant Manager
McDonald's
Tucson, AZ
02.2009 - 07.2013
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed inventory audits to identify losses and project demand.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated daily tasks to team members to optimize group productivity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
06.2010
Skills
- Customer Service
- Cash Handling
- POS Systems
- Payment Processing
- Problem-Solving
- Staff Supervision
- Cooperative Attitude
- Honest and Dependable
- Relationship Selling
- Time Management
- Sales Goals Attainment
- Store Opening and Closing
- Insurance Sales Strategy
- Insurance Customization
- Financial Needs Assessment
- Critical Thinking
- Policy Changes
Certification
Person Lines License
Timeline
National Sales Representative - Warren Transport, INC
01.2025 - Current
Sales Associate - IMSolutions
05.2024 - 01.2025
Insurance Sales Agent - GEICO, Government Employees Insurance
09.2023 - 04.2024
Farmers Insurance Agent - Farmers Workplace Solutions
08.2022 - 02.2023
Cashier - Caseys General Stores Inc
03.2021 - 06.2022
Sales Representative - VXI Global
05.2016 - 02.2020
Customer Service Representative - Iqor
08.2013 - 05.2016
Assistant Manager - McDonald's
02.2009 - 07.2013
Pima Community College - GED,