Travis Nolen
San Antonio
Summary
I'm a longtime customer service guy with over 10 years in hotels and plenty of experience in retail and entertainment spots. Big passion for retro video games — I’ve been collecting and playing them for years and know a ton about the old consoles, classic titles, and the whole scene. I’m also pretty solid on current games and anime.
After dedicating over 10 years to the hotel industry, I am eager to transition into the video game retail sector. I am particularly interested in roles that allow me to leverage my extensive customer service experience alongside my lifelong passion for video games."
Overview
2027
2027
years of professional experience
Work History
Front Desk Night Auditor
Drury Hotels Company LLC
San Antonio, TX
12.2023 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Conducted nightly audits of financial transactions, verifying accuracy and compliance with company policies.
- Resolved guest inquiries and concerns efficiently, enhancing overall customer satisfaction and loyalty.
- Prepared daily financial reports detailing revenue, occupancy rates, and adjustments for management review.
- Spent the last 10+ years taking care of guests — checking them in, handling complaints, solving problems, and making sure people left happy.
- Got pretty good at staying calm and friendly even during crazy busy times and tough situations.
- Handled cash, reservations, phones, and whatever else came up at the front desk.
- Monitored hotel security protocols during night shifts, ensuring safety for guests and property integrity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Night Auditor
IHG Hotels
San Antonio, TX
03.2021 - 12.2023
- Implemented process improvements in night audit procedures, increasing efficiency and accuracy of data entry.
- Trained new front desk staff on operational procedures and software systems to ensure smooth transitions.
- Collaborated with housekeeping to coordinate room availability and maintain high standards of cleanliness.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Front Desk Night Auditor
Hilton Hotels Corporation
San Antonio, TX
03.2013 - 03.2022
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Prepared reports on guest satisfaction levels and other metrics.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
Gas Station Lead
Valero Corner Store
San Antonio, TX
- Supervised daily operations to ensure optimal customer service and safety protocols.
- Resolved customer complaints professionally, fostering positive relationships and promoting brand loyalty.
- Conducted regular inventory checks to maintain optimal stock levels, ensuring the availability of products for customers.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined inventory management processes to enhance product availability and reduce waste.
Education
High School Diploma -
Tom C. Clark High School
San Antonio, TX2011
Skills
- Customer service (15 years of real-world practice)
- Retro video games — deep knowledge of classics, consoles, and gaming history
- Current video games and anime
- Cash handling and POS systems
- Staying calm under pressure
- Talking with all kinds of people
- Multitasking in busy environments
Timeline
Front Desk Night Auditor
Drury Hotels Company LLC
12.2023 - Current
Front Desk Night Auditor
IHG Hotels
03.2021 - 12.2023
Front Desk Night Auditor
Hilton Hotels Corporation
03.2013 - 03.2022
Gas Station Lead
Valero Corner Store
High School Diploma -
Tom C. Clark High School