Travis Ogle
New London,OH
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Penn Station East Coast Subs
Ontario, OH
05.2024 - Current
- An Assistant General Manager at Penn Station East Coast Subs is a leadership role that supports the General Manager in overseeing restaurant operations, driving business growth, and ensuring excellent customer service. Here are the key job responsibilities:
- - Assists the General Manager in managing daily restaurant operations, including:
- - Food quality and safety
- - Customer service
- - Inventory management
- - Labor control
- - Sales growth
- - Oversees shifts, ensuring seamless operations and excellent customer experiences
- - Supports training and development for team members - Assists with scheduling, payroll, and employee relations
- - Monitors and controls restaurant expenses, including inventory and labor costs
- - Implements marketing initiatives and local store marketing programs - Maintains high standards for restaurant cleanliness, safety, and organization
- - Assists with inventory management and ordering supplies
- - Supports the General Manager in achieving sales and profitability goals
- - May serve as the acting General Manager in their absence Additionally, the Assistant General Manager may be responsible for:
- - Opening and closing the restaurant
- - Managing cash handling and deposits
- - Conducting performance evaluations and providing feedback
- - Supporting local store marketing initiatives
Bank Teller
Northwest National Bank
Lorain, OH
12.2023 - 05.2024
- A Bank Teller is a critical frontline role in a bank, responsible for providing exceptional customer service, handling transactions, and supporting branch operations. Here's a summary of the key responsibilities:
- - Processes customer transactions, including:
- - Deposits
- - Withdrawals
- - Transfers
- - Payments
- - Handles cash, negotiable instruments, and other financial items
- - Maintains accurate records and balances
- - Provides excellent customer service, answering questions and resolving issues
- - Cross-sells bank products and services to meet customer needs
- - Identifies and refers sales opportunities to other bank staff
- - Maintains a secure and efficient work environment, adhering to bank policies and procedures
- - Verifies customer identity and authenticates transactions
- - Balances cash drawer and reconciles discrepancies
- - Participates in branch activities, such as promotions and community events Bank Tellers are the face of the bank, providing a vital link between customers and the bank's services. They must be friendly, efficient, and detail-oriented, with strong communication and problem-solving skills.
Assistant Branch Manager
Woodforest National Bank
Massillon, OH
06.2021 - 10.2023
- An Assistant Branch Manager at a bank is a vital leadership role that supports the Branch Manager in overseeing daily operations, driving business growth, and ensuring excellent customer service
- - Oversees daily branch operations, such as customer service, transactions, and compliance.
- - Supports the development and implementation of business plans to achieve branch goals.
- - Coaches and develops a team of banking professionals to drive sales, customer satisfaction, and employee engagement.
- - Builds and maintains relationships with customers, prospects, and community partners.
- - Identifies and mitigates risks, ensuring adherence to bank policies and regulatory requirements.
- - Analyzes performance metrics and recommends improvements to drive branch success.
- - May serve as the acting Branch Manager in their absence.
Education
High School Diploma -
ECOT (Electronic Classroom Of Tomorrow)
Columbus, OH06-2015
Skills
- Operations Management
- Workflow Coordination
- Team leadership strength
- Employee Relations
- Customer Service
- Marketing
Timeline
Assistant General Manager
Penn Station East Coast Subs
05.2024 - Current
Bank Teller
Northwest National Bank
12.2023 - 05.2024
Assistant Branch Manager
Woodforest National Bank
06.2021 - 10.2023
High School Diploma -
ECOT (Electronic Classroom Of Tomorrow)
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