Travis Olmstead
Gillette,WY
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of [Type] parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Reliable [Job Title] bringing [Number] years of experience in automotive parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Parts Specialist
Cummins
06.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
General Manager
NAPA Auto Parts - Genuine Parts
09.2018 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Counter Manager
NAPA Auto Parts - Genuine Parts
09.2015 - 01.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
05.2006 - 09.2015
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
Cleaner
NAPA Auto Parts - Genuine Parts
05.2004 - 05.2006
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
Education
High School Diploma -
Campbell County High School
Gillette, WY05.2004
Skills
- Shipping and receiving
- Warehouse Operations
- Technical knowledge
- Returns processing
- Forecasting and planning
- Sales Support
- Customer Service
- Ordering parts
- Invoice Processing
- Order Fulfillment
- Problem-solving skills
- Email Communication
- Clean Driving Record
- Cycle counting
- Supply orders
Timeline
Parts Specialist
Cummins
06.2023 - Current
General Manager
NAPA Auto Parts - Genuine Parts
09.2018 - 02.2023
Counter Manager
NAPA Auto Parts - Genuine Parts
09.2015 - 01.2018
Automotive Parts Specialist
NAPA Auto Parts - Genuine Parts
05.2006 - 09.2015
Cleaner
NAPA Auto Parts - Genuine Parts
05.2004 - 05.2006
High School Diploma -
Campbell County High School
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