Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Loaner Car Concierge
Walter's Mercedes-Benz Of Riverside
Riverside, CA
06.2020 - Current
Enhanced customer experiences by providing personalized recommendations and assisting with their loaner car reservations.
Streamlined communication between departments, ensuring efficient service delivery to customers.
Maximized customer satisfaction by promptly addressing concerns and resolving issues and disputes.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea