Jonathan Laverde
Dunwoody,GA
Summary
Experienced with providing exceptional guest services and ensuring a welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Loaner Desk Concierge
RBM of Atlanta
04.2024 - Current
- Manage loaner vehicle assignments to ensure efficient fleet utilization and customer satisfaction.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Contributed to a positive work environment by always maintaining a professional demeanor.
- Leveraged MyKaarma to facilitate customer communications, manage service appointments, and streamline payment processing.
Valet
Citrin LLC
02.2021 - 08.2023
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Answered guest's questions about property amenities and services.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles promptly.
- Collaborated with service advisors and technicians to ensure efficient resource allocation and schedule adherence.
Education
Bachelor of Science - Pyschology
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Customer service
- Strong work ethic
- Effective problem solving
- Proficient in TSD, MyKaarma, and CDK systems
- Highly adaptable
- Verbal and written communication
Timeline
Loaner Desk Concierge
RBM of Atlanta
04.2024 - Current
Valet
Citrin LLC
02.2021 - 08.2023
Bachelor of Science - Pyschology
Kennesaw State University
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