Travis Shoemaker
Nampa,ID
Summary
To obtain a position where I am able to display my strong leadership background and customer service experience. With this, I will continue to improve a team's performance and overall ability to improve customer satisfaction. By driving results within my own team to help improve the site's overall performance. I will maximize the potential of my representatives by creating a positive environment that will instill the values of the best place to work.
Overview
19
19
years of professional experience
Work History
Corporate Sales Trainer
Americor
12.2020 - Current
- Sales Trainer
- Developed and improved processes and training material
- Created Smart Goal planning that was implemented within the nesting process for sales as well as on the production floor
- Focused training with on site as well as remote training.
Team of Experts Supervisor
T-Mobile
09.2012 - 09.2020
- Trained Wave 1 Team of Experts representatives in Manila, Philippines
- Led site in number of gross accounts and lowest total call handle time
- Achieved 2nd place ranking overall in site
- Consistently led in overall first call resolution
- Achieved highest sales per productive hour
- Developed representatives to become successful in their position and progress with their careers.
Customer Service Representative
Citibank
05.2011 - 09.2012
Call Center Manager
WDS Global
04.2008 - 05.2011
- Launched the Google contract site in the United Kingdom
- Launched Verizon Wireless Customer Care Call Center
- Managed 15 supervisors and over 200 representatives
- Maintained 86% FCR on customer satisfaction surveys.
Home Theater Manager
Best Buy
10.2005 - 04.2008
- Managed team of 15 representatives
- Aided in sales and install transactions
- Coached and trained all employees and management on home theater products and services
- Constructed monthly one on ones with all employees and created coaching and development plans
- Led the district in sales and accessory sales for multiple months.
Education
Business Communications -
San Diego State University
Vallivue High School
Skills
- CUSTOMER SERVICE (10 years)
- Team Management
- Management
- Interviewing
- CRM Software
- Leadership
- Recruiting
- Sales
- Customer service
- Outside sales
- B2B sales
- Fair Housing regulations
- Financial services
- Strong leadership background based on driving results and developing representatives
- Ability to inspire others with high energy and competitive drive
- Excellent soft skills with the ability to handle escalated situations
- Over 10 years of experience in Customer Service
Personal Information
- Title: Call Center Supervisor/Trainer
- Work Permit: Authorized to work in the US for any employer
Timeline
Corporate Sales Trainer
Americor
12.2020 - Current
Team of Experts Supervisor
T-Mobile
09.2012 - 09.2020
Customer Service Representative
Citibank
05.2011 - 09.2012
Call Center Manager
WDS Global
04.2008 - 05.2011
Home Theater Manager
Best Buy
10.2005 - 04.2008
Business Communications -
San Diego State University
Vallivue High School
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