Travis Simmons
Marrero,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Lowe’s
Marrero, LA
07.2023 - 01.2024
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed-up with customers after purchase to ensure satisfaction.
- Suggested product solutions based on individual customer needs.
- Handled cash register operations accurately during peak times.
- Provided information about products and services available to customers.
- Developed relationships with key clients through regular contact and follow-up communication.
Team Member
Popeyes® Louisana Kitchen
Marrero, LA
02.2022 - 06.2023
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Provided customer service support to ensure satisfaction.
Education
Real Estate Certificate - Real Estate Sales
Delgado Community College
New Orleans, LA12-2023
High School Diploma -
John Ehret High School
Marrero, LA05-2023
Skills
- Team collaboration
- Customer Support
- Negotiation
- Complaint Handling
- Tactful and diplomatic
- Account updating
- Problem Resolution
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Customer Service
- Guest Services
- Understanding Customer Needs
- Adaptability and Flexibility
Timeline
Customer Service Associate
Lowe’s
07.2023 - 01.2024
Team Member
Popeyes® Louisana Kitchen
02.2022 - 06.2023
Real Estate Certificate - Real Estate Sales
Delgado Community College
High School Diploma -
John Ehret High School
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