Travis Tande
Truckee,CA
Summary
Proven Manager with a track record of enhancing customer loyalty and streamlining operations at Dr.Razz. Excelled in conflict resolution and budget control, boosting profits through strategic cost management and innovative marketing. Skilled in relationship building and negotiation, consistently achieving and surpassing goals with a focus on excellence and efficiency.
Overview
8
8
years of professional experience
Work History
General Manager
Higher Elevation
04.2024 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
General Manager
Dr.Razz
12.2020 - 06.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Assistant Housekeeping Manager
The Inn at Boatworks
04.2019 - 01.2022
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Worked with front desk to respond promptly to all guest requests.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Lead Busser
22 Bar&Bistro
07.2016 - 10.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reset and cleaned tables quickly to prepare for new customers.
Education
High School Diploma -
Glad Stone Highschool
Covina, CA05.2017
Skills
- Marketing
- Safety procedures
- Trend analysis
- Task delegation
- Competitor research
- Brand management
- Negotiation
- Policy implementation
- Resource allocation
- Networking strategies
- Conflict resolution
- Complex Problem-solving
- Inventory management
- Budget control
- Project management
- Sales techniques
- Relationship building
- Partnership development
- Customer service
Timeline
General Manager
Higher Elevation
04.2024 - Current
General Manager
Dr.Razz
12.2020 - 06.2024
Assistant Housekeeping Manager
The Inn at Boatworks
04.2019 - 01.2022
Lead Busser
22 Bar&Bistro
07.2016 - 10.2018
High School Diploma -
Glad Stone Highschool
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