Travis Wetzel
Spring,TX
Summary
Dynamic professional with a proven track record in customer service and team leadership at Valvoline Instant Oil Change. Skilled in inventory management and staff training, I excel in fast-paced environments, ensuring operational efficiency and exceptional service. Recognized for attention to detail and problem-solving abilities, I consistently enhance customer satisfaction and team performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Valvoline Instant Oil Change
03.2024 - Current
- Assisted in performing routine oil changes and maintenance services to ensure customer satisfaction.
- Collaborated with team members to maintain clean and organized work environments, enhancing operational efficiency.
- Executed daily inventory checks and replenished supplies, ensuring availability of necessary materials for service tasks.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly and effectively.
- Supported management in training new staff on safety protocols and standard operating procedures for oil change services.
Make Captain
Maple Street Biscuit Company
06.2023 - 02.2024
- Responsible for training new employees. Lead a small team and taught them how to follow a variety of scratch recipes.
- Made regular use of multitasking skills in a fast-paced environment.
- Applied organizational skills to receive and arrange inventory concisely, and planned out weekly objectives.
- Exercised attention to detail to ensure cleanliness and food safety standards were upheld.
Cashier
Spec's Wines, Spirits & Finer Foods
07.2019 - 04.2020
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Host and Baker
The Cheesecake Factory
08.2018 - 07.2019
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed waitlists using reservation systems to optimize table turnover.
- Collaborated with servers and kitchen staff to enhance guest experience.
- Trained new hosts on procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Managed inventory of ingredients, minimizing waste through effective stock rotation practices.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Volunteer
Memorial Baptist Church
06.2014 - 08.2017
- Contributed time and labor to fundraising efforts during school term breaks.
- Transported goods from warehouse to showroom using hand trucks and other equipment.
- Increased reputation and name recognition of the church within the local community through superior customer service.
- Collaborated with leadership to plan and execute service projects addressing community needs.
Education
High School Diploma -
Atascocita High School
Atascocita, TXBachelor of Science - Psychology
Stephen F. Austin State University
Nacogdoches, TX01-2030
Skills
- Customer service
- Inventory management
- Team leadership
- Staff training
- POS system operation
- Organizational skills
- Communication skills
- Conflict resolution
- Fast learner
- Attention to detail
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Valvoline Instant Oil Change
03.2024 - Current
Make Captain
Maple Street Biscuit Company
06.2023 - 02.2024
Cashier
Spec's Wines, Spirits & Finer Foods
07.2019 - 04.2020
Host and Baker
The Cheesecake Factory
08.2018 - 07.2019
Volunteer
Memorial Baptist Church
06.2014 - 08.2017
High School Diploma -
Atascocita High School
Bachelor of Science - Psychology
Stephen F. Austin State University