Travon Jackson
Los Angeles,CA
Summary
Dedicated healthcare professional with extensive hands-on experience in patient support, insurance verifications, and prior authorizations. Strong ability to navigate various insurance systems, including Medicare and Medi-Cal, while efficiently reviewing eligibility and collaborating with providers to resolve issues promptly. Known for maintaining composure under pressure, delivering clear communication, and treating patients with professionalism and respect. A solid foundation in customer service and administrative support enhances effectiveness in dynamic clinical environments.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Martin Luther King Jr. Community Hospital
11.2025 - Current
- Support patient intake and eligibility review in a high-volume hospital environment (up to 350 patients per day), serving one of the busiest patient populations in the region.
- Verify insurance coverage and obtain prior authorizations across commercial, Medicare, and Medi-Cal plans to prevent delays in patient care.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Document authorization status and patient information accurately in Cerner.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Clerk
AT&T
07.2024 - 11.2025
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed approximately 30 incoming calls, emails and faxes per day from colleagues and customers.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Used active listening and problem-solving skills to address concerns, directly transferable to patient-facing roles.
- Supported administrative tasks and documentation while meeting strict quality standards.
Premier Service Consultant
AT&T
01.2023 - 07.2024
- Provided consistent, empathetic support to a high volume of clients daily.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day (about 25-30 calls a day) with positive attitude and focus on customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked with internal teams to resolve complex issues and improve customer satisfaction.
- Explained services and options clearly while meeting performance and service goals.
Repair Technician
Assurant
09.2021 - 09.2022
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Inspected and tested, repaired and refurbished products for proper operation.
Retail Associate Manager
Sprint
01.2018 - 01.2021
- Led daily operations and supported team members to ensure smooth service delivery.
- Resolved escalated concerns with professionalism and a customer-first approach.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
Education
High School Diploma -
John Glenn High School
Norwalk, CA06.2012
Skills
- Insurance verification
- Prior authorizations
- Patient eligibility review
- Fast Learner
- Benefits verification
- Authorization workflows
- Accuracy and precision
- Medical terminology
Timeline
Patient Access Representative
Martin Luther King Jr. Community Hospital
11.2025 - Current
Clerk
AT&T
07.2024 - 11.2025
Premier Service Consultant
AT&T
01.2023 - 07.2024
Repair Technician
Assurant
09.2021 - 09.2022
Retail Associate Manager
Sprint
01.2018 - 01.2021
High School Diploma -
John Glenn High School