Travon Smith
Summary
Results-oriented professional with expertise in sales, customer service, property operations, and administrative support. Manages high-volume customer interactions, coordinates cross-functional processes, and resolves complex issues. Specializes in sales, account management, and operational coordination while ensuring policy compliance and strong client relationships.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Property Manager
Frost Chaddock Developers
09.2022 - Current
- Managed 120+ leases over 4 years, ensuring compliance and tenant satisfaction.
- Maintained 95%+ occupancy rate over 300+ units through strategic leasing, renewals, and proactive vacancy management.
- Drove leasing activity by converting qualified prospects through consultative selling, property tours, personalized recommendations, and consistent follow-up.
- Coordinated with accounting, maintenance, and leadership teams to resolve customer concerns, enhancing response time and ensuring timely leasing and move-in processes.
- Managed a high-volume pipeline of prospects and applicants while maintaining accurate records, documentation, follow-ups, and status updates.
- Supported marketing and sales initiatives by developing property listings, promoting leasing incentives, analyzing competitive properties, and communicating offers to prospective residents.
Security Officer
Allied Universal Security Services
12.2024 - 08.2026
- Conducted regular patrols to deter potential threats and identify security vulnerabilities, contributing to a safer environment.
- Monitored premises to enforce adherence to safety and security protocols, enhancing overall site safety.
- Responded to incidents promptly, assessing situations and coordinating with law enforcement.
- Collaborated with law enforcement during incidents for effective resolution.
- Prepared detailed incident reports to provide management with insights for improving security measures.
- Assisted in training new security personnel on procedures and protocols.
Leasing Agent
Gold Rich Kest
02.2022 - 08.2022
- Conducted background checks for 110+ apartment applicants to ensure eligibility.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Guided clients through property tours and facilitated leasing agreements to enhance client experience.
- Coordinated tenant move-ins and move-outs efficiently.
- Utilized property management software for tracking leases and payments.
Industrial Electrician Apprentice
Helix
01.2016 - 03.2022
- Installed, tested and maintained industrial electrical systems and equipment.
- Troubleshot electrical issues to reduce downtime and enhance operational efficiency.
- Read blueprints or technical diagrams to determine the layout of industrial electrical equipment installations.
- Maintained detailed records of service calls, repairs, parts replaced, and tests performed for compliance and accountability.
Sales Representative
PepsiCo
07.2015 - 04.2016
- Managed the full sales process from initial customer engagement and needs assessment through product presentation, objection handling, and closing.
- Built and maintained strong relationships with prospective and existing customers by identifying needs, recommending solutions, and delivering personalized service.
- Collaborated with team members and leadership to achieve sales objectives, improve customer experiences, and support overall business performance.
- Analyzed sales trends to optimize product placements and inventory levels.
Education
High School Diploma -
Carson High School
Carson, CA07-2018
No Degree - Electrical Apprenticeship
Associated Builders & Contractors
San Fernando, CA07-2018
Skills
● Property & Lease Management
● Leasing Strategies
● CRM management
● Documentation management
● Policy compliance
● Competitive Property Analysis
● Account Management
● Customer service
● Negotiation
● Conflict Resolution
● Strategic Planning
● Problem Solving
● Administrative Operations
● Microsoft Office Suite
● AppFolio
● Team collaboration
Accomplishments
- Reduced delinquency by proactively following up on outstanding balances.
- Supervised team of 4 staff members.
- Achieved 95% occupancy through effectively helping with leasing.
- Conducted hourly patrols on high traffic medical facility, ensuring safety of staff and visitors.
- Deescalated confrontational situations without use of force
- Maintained detailed incident reports used for administrative review.
- Completed 6,000 - 8,000 hours of supervised electrical field training.
- Maintained strict adherence to NEC safety codes
Certification
- California BSIS Guard Card - Active
- OSHA 30 Construction Safety
- CPR/AED Certified - American Red Cross
- California Real Estate Salesperson Pre Licensing Coursework (2022)
Languages
English
Timeline
Security Officer
Allied Universal Security Services
12.2024 - 08.2026
Property Manager
Frost Chaddock Developers
09.2022 - Current
Leasing Agent
Gold Rich Kest
02.2022 - 08.2022
Industrial Electrician Apprentice
Helix
01.2016 - 03.2022
Sales Representative
PepsiCo
07.2015 - 04.2016
High School Diploma -
Carson High School
No Degree - Electrical Apprenticeship
Associated Builders & Contractors