Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Manager

Travorius Jones

Dallas,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Business Professional industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Tele Reach
Dallas, TX
07.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Handled 180 calls per day

Key Holder

T-Mobile
Plano, TX
02.2020 - 12.2020
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Boosted sales rates 100% by checking for and locating requested items in inventory system

Accountant

Phoenix Brand Management Group
Dallas, Texas
10.2018 - 12.2019
  • Gathered financial information, prepared documents, and closed books.
  • Created budgets and forecasts for management group to meet regular accounting deadlines.
  • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
  • Helped clients navigate interactions with tax authorities and legal concerns related to financial matters.
  • Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.

Education

Bachelor of Science - Business

Full Sail University
Winter Park, FL
03.2018

Skills

  • Complaint resolution
  • Report preparation
  • Sales expertise
  • International sales support
  • Inbound and Outbound Calling
  • Good listening skills
  • Account management
  • Professional telephone demeanor
  • POS systems expert
  • Staff education and training
  • CRM

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

Tele Reach
07.2021 - Current

Key Holder

T-Mobile
02.2020 - 12.2020

Accountant

Phoenix Brand Management Group
10.2018 - 12.2019

Bachelor of Science - Business

Full Sail University

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Travorius Jones