Trayc Griffin
Lake Saint Louis,MO
Summary
Dynamic leader with a proven track record at the United States Postal Service, enhancing team collaboration and customer satisfaction. Expert in problem-solving and time management, I significantly improved service quality by addressing complex issues and fostering a high-performance culture. Skilled in MS Office and team development, I excel in transforming challenges into solutions.
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service, USPS
03.1997 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitored a group of letter carriers, making sure all mail was delivered daily and in a timely manner.
Education
Associate of Arts -
05.2016
Skills
Problem-Solving
Time Management
Customer Service
Team Building and Leadership
Decision-Making
Training and mentoring
Customer Relations
Team Development
Delegating Work
MS Office
Employee Scheduling
Timeline
Customer Service Supervisor - United States Postal Service, USPS
03.1997 - Current
Columbia College - Associate of Arts,
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