Trayci Araiza
Fresno,CA
Summary
Results-oriented professional with a proven track record of managing various aspects of business operations, including finance, marketing, human resources, and customer service. I excel in developing and implementing strategies to enhance profitability, efficiency, and productivity while ensuring exceptional quality and customer satisfaction. I have successfully led and motivated teams to achieve sales targets, nurtured long-term relationships with customers and vendors, and maintained strict compliance with company policies and regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Office Manager
Fresno Senior Living
Fresno, California
05.2024 - Current
- Implemented policies and procedures to ensure compliance with local regulations.
- Managed office budget and ensured accurate financial records were kept.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Maintained accurate records of customer accounts and transactions.
- Supervised office staff, including hiring, training, evaluation, and development of team members.
- Processed invoices and payments in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
Business Office Assistant/Accounts Payable Assistant
Willow Creek Healthcare Center
Clovis, CA
01.2023 - 06.2024
- Assisted with the preparation of financial statements and reports, including balance sheets and income statements.
- Organized and filed documents related to accounts receivable, accounts payable, and other business transactions.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Prepared checks for payment of vendor invoices on a timely basis.
- Assisted with month-end closing activities as needed.
- Managed vendor relationships through prompt communication of payment information.
General Manager
HMSHost
Fresno, CA
08.2017 - 02.2023
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed service and sales strategies to improve retention and revenue.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
Patient Care Coordinator
North Point Healthcare & Wellness Centre
Fresno, CA, CA
07.2018 - 09.2019
- Scheduled evaluations and procedures for patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Received and routed care team messages and documents to appropriate staff.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Communicated with patients to ensure quality of care and develop care plans.
Activity Director's Assistant
Healthcare Centre of Fresno
Fresno, CA
09.2016 - 09.2019
- Connected individuals with relevant community resources and coordinated referrals.
- Kept activities spaces organized, clean and tidy.
- Helped residents participate in activities with basic and advanced mobility support.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
- Organized special trips for residents and accompanied groups throughout each excursion.
- Visited with residents to provide sensory stimulation.
Education
High School Diploma -
New Millennium Institute Of Education
05.2010
Skills
- Customer retention
- Budgeting and reporting
- P&L Management
- Recreational Program Planning
- Documentation and Record-keeping
- Business Administration
- Invoice Processing
- Financial reporting
- Accounts payable
- Staff training
- Conflict resolution
- Performance management
- Customer relationship management
Accomplishments
- Business Development: - Successfully grew business by 25% more than previous year.
- Project Management: - Initiated QR app which resulted in 45% more captured sales.
- Recognized as "Employee of the year" in November 2023 for my willingness to learn more and help wherever I can.
Certification
- Preventing Discrimination & harassment & Bias , HMSHost - 2022
- RBS Servsafe Alcohol
- Food Handlers
- California Harassment
Education and Training
other
Languages
3,4
Timeline
Business Office Manager
Fresno Senior Living
05.2024 - Current
Business Office Assistant/Accounts Payable Assistant
Willow Creek Healthcare Center
01.2023 - 06.2024
Patient Care Coordinator
North Point Healthcare & Wellness Centre
07.2018 - 09.2019
General Manager
HMSHost
08.2017 - 02.2023
Activity Director's Assistant
Healthcare Centre of Fresno
09.2016 - 09.2019
High School Diploma -
New Millennium Institute Of Education