Traynesha Carrington
Milwaukee,Wisconsin
Summary
Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Experience stepping into roles and quickly making positive changes to drive company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
10
10
years of professional experience
Work History
Director of Housekeeping
Saint Kate Arts Hotel
Milwaukee, WI
10.2022 - Current
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assisted in the recruitment process by interviewing candidates for open positions within the department.
Assistant Front Office Manager
The Pfister Hotel
Milwaukee, WI
08.2021 - 10.2022
- Organized resources and staff necessary to handle requirements and maintain strong service levels.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Assistant Director of Housekeeping
The Pfister Hotel
Milwaukee, WI
02.2020 - 08.2021
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed completed work to verify consistency, quality and conformance.
- Conducted regular inspection rounds to ensure cleanliness and maintenance of guest rooms, public areas, offices, lobbies and other assigned areas.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
- Managed daily workflow to ensure timely completion of tasks within budgeted hours.
Front Desk Supervisor
The Pfister Hotel
Milwaukee, Wisconsin
10.2018 - 02.2020
- Corrected guest issues in a timely and professional manner with knowledgeable and friendly service
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
Guest Service Agent
The Pfister Hotel
Milwaukee, WI
04.2018 - 10.2018
- Organize, confirm, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
- Deliver problem resolutions and excellent customer service
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
Cashier/Sales Associate/Customer Service
Boston Store
Wauwatosa, WI
11.2016 - 04.2018
- Passion for shoes, ability to make a great, positive, long lasting first impression.
- Excellent interpersonal skills, strong customer service and selling techniques.
Customer Service Representative
Burlington Coat Factory
Brown Deer, WI
04.2016 - 11.2016
- Deliver excellent customer service with a positive, professional attitude.
- Accurately and efficiently ring on the register. Process layaways, returns, and exchanges.
Education
Technical - Business Management and Entrepreneurship
Milwaukee Area Technical College
Milwaukee, WI2018
Diploma - General Studies
Rufus King International High School
Milwaukee, WI2016
Skills
- Adaptability
- Quick learner
- Organizational skills
- Customer service skills
- Proficient in Microsoft office
- Interviewing and hiring
- Training and mentoring
- Guest relations
- Staff management
- Documentation and Reporting
- Scheduling
- Task Delegation
- Supplies inventory
- Operations
- Health and safety compliance
- Budgets
Languages
English (native), American Sign Language (21 years), Spanish (4 years)
Timeline
Director of Housekeeping
Saint Kate Arts Hotel
10.2022 - Current
Assistant Front Office Manager
The Pfister Hotel
08.2021 - 10.2022
Assistant Director of Housekeeping
The Pfister Hotel
02.2020 - 08.2021
Front Desk Supervisor
The Pfister Hotel
10.2018 - 02.2020
Guest Service Agent
The Pfister Hotel
04.2018 - 10.2018
Cashier/Sales Associate/Customer Service
Boston Store
11.2016 - 04.2018
Customer Service Representative
Burlington Coat Factory
04.2016 - 11.2016
Technical - Business Management and Entrepreneurship
Milwaukee Area Technical College
Diploma - General Studies
Rufus King International High School