Trayvane Wilson
Marietta,GA
Summary
Customer Service Cashier with a proven track record of enhancing customer experiences and fostering positive relationships. Recognized for mentoring new team members and implementing streamlined checkout processes that increased efficiency. Proficient in cash handling and CRM, consistently delivering exceptional service that drives customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Publix
Marietta, GA
05.2019 - Current
- Categorized purchased items efficiently for quick retrieval at checkout.
- Ensured compliance with company procedures in handling returns and processing exchanges.
- Resolved inquiries and issues related to products and services.
- Sanitized register belts and ensured organized candy racks.
- Executed payment operations through proficient use of cash registers.
- Provided welcoming assistance to aid customer item searches.
- Processed payments utilizing various methods, including cash, checks, credit cards, vouchers, and automatic debits.
- Welcomed customers and addressed their inquiries.
- Alerted customers to ongoing promotions.
- Informed customers about company policies, warranties, and guarantees.
- Addressed customer complaints efficiently to ensure prompt resolutions.
- Ensured the validity of all coupons before system entry.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
Education
Bachelor of Arts - Film Studies
University of North Carolina At Wilmington
Wilmington, NC12-2022
Skills
- Check processing
- Order coordination
- Drawer management
- Retail merchandising
- Phone etiquette
- Customer relationship management (CRM)
- Customer service
- Adaptability and flexibility
- Patience and composure
- Basic math
- Positive and professional
- Multitasking and organization
- Reliability and punctuality
- Cash handling
- Time management
- Product recommendations
Timeline
Customer Service Cashier
Publix
05.2019 - Current
Bachelor of Arts - Film Studies
University of North Carolina At Wilmington
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