Trayveon Nelson
Oklahoma City,OK
Summary
Dynamic Lead Budtender with a strong work ethic and customer service expertise, at Classen Kush House. Proven track record in enhancing guest experiences through effective staff training and product knowledge. Skilled in cash handling and inventory management, consistently achieving high customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Lead Budtender
Classen Kush House
Oklahoma City, OK
02.2025 - Current
- Delivered exceptional customer service, resulting in repeat business and positive online reviews.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed high volume of cash with 100% accuracy rate.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Packaged regulated products in appropriate exit containers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Led team in providing exceptional customer service and product knowledge to enhance guest experiences.
Lead Budtender
High Society
Oklahoma City, OK
02.2024 - 02.2025
- Led team in providing exceptional customer service and product knowledge to enhance guest experiences.
- Trained and mentored junior budtenders, fostering a knowledgeable and efficient work environment.
- Managed inventory control processes to ensure optimal stock levels and minimize wastage.
- Developed and implemented standard operating procedures to improve workflow efficiency.
- Conducted product demonstrations and educational sessions for customers to drive informed purchasing decisions.
- Assisted in creating engaging displays to promote new products and increase sales visibility.
- Collaborated with management on promotional strategies, enhancing overall store performance.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction ratings among patrons.
- Assisted with marketing efforts by creating engaging social media content showcasing new products or upcoming dealspromotions.
- Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
- Organized special events and promotions to attract new customers while retaining existing clientele base.
- Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
- Collaborated closely with security personnel to maintain a safe environment for employees and customers.
- Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Checked guests' photo identification for validity and age requirements.
Packaging Technician
710 Brands
Oklahoma City, OK
10.2023 - 02.2024
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Developed promotional displays to enhance product visibility and drive sales.
- Operated packaging machinery to ensure efficient product assembly and delivery.
- Maintained quality control by inspecting finished products for defects and adherence to specifications.
- Collaborated with team members to streamline packaging processes and reduce waste.
- Assisted in training new employees on safety protocols and equipment operation.
- Conducted regular maintenance checks on packaging equipment to minimize downtime.
- Monitored inventory levels of packaging materials, ensuring timely replenishment for operations.
- Demonstrated flexibility when handling multiple tasks simultaneously, prioritizing assignments based on urgency or complexity.
- Increased accuracy by carefully monitoring inventory levels and updating records accordingly.
- Collaborated effectively with cross-functional teams to resolve production issues and meet customer demands.
- Optimized storage solutions for packaged goods, making efficient use of available space while maintaining organization throughout the facility.
- Conducted routine maintenance on packaging machinery to minimize downtime and extend equipment lifespan.
- Maximized operational efficiency by consistently meeting deadlines and quotas set by management.
- Mitigated risks during transport by securely packaging products according to company standards and regulations.
- Ensured quality control through regular inspections and adherence to company guidelines.
- Addressed any discrepancies found during quality checks promptly and thoroughly, taking corrective action where necessary.
Cannabis Trimmer
Emerald Group
Oklahoma City, OK
09.2023 - 10.2023
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Managed inventory levels
Lead Budtender
Happylabs
Oklahoma City, OK
10.2022 - 07.2023
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Assisted customers with product selection, providing tailored recommendations based on preferences.
- Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
- Increased daily sales through upselling techniques and effective communication of product benefits.
Lead Budtender
The Peak
Oklahoma City, OK
07.2022 - 10.2022
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Managed inventory levels, coordinating restocking efforts to minimize shortages.
- Developed promotional displays to enhance product visibility and drive sales.
- Assisted customers with product selection, providing tailored recommendations based on preferences.
- Implemented process improvements that streamlined workflow efficiency in the dispensary.
- Collaborated with management on inventory forecasting and demand planning initiatives.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Enhanced customer satisfaction by providing thorough product knowledge and personalized recommendations.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
- Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
- Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
Manager
Midwest Cures
Oklahoma City, OK
03.2021 - 07.2022
- Led cross-functional teams to streamline operational workflows and improve service delivery.
- Developed training programs to enhance staff performance and ensure compliance with industry standards.
- Implemented process improvements that reduced turnaround time for patient care initiatives.
- Analyzed operational data to identify trends and inform strategic decisions for resource allocation.
- Managed budgetary planning, ensuring efficient use of resources while maintaining high-quality service levels.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Warehouse Worker
Amazon
Oklahoma City, OK
11.2019 - 09.2020
- Operated forklifts and pallet jacks for efficient material handling.
- Loaded and unloaded shipments, ensuring accuracy in inventory counts.
- Maintained cleanliness and organization of work area to enhance safety standards.
- Assisted with inventory management, tracking stock levels and reporting discrepancies.
- Collaborated with team members to optimize workflow and meet production targets.
- Followed safety protocols diligently to minimize workplace accidents and injuries.
- Participated in training sessions, adapting quickly to new tools and procedures.
- Conducted quality checks on outgoing products, ensuring compliance with company standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Sales Associate
Pacsun
Oklahoma City, OK
11.2016 - 08.2019
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Executed visual merchandising standards to promote brand image and increase sales.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
Education
High School Diploma -
Putnam City North
Oklahoma City, OK05.2017
Skills
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
- Sales proficiency
- Product display creation
- Cash handling experience
- Packaging products
- Restocking inventory
- Customer education
- Product merchandising
- Regulatory compliance
- Key holder
- Online order management
- Preparing packages
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Multitasking
- Adaptable and flexible
- Organizational skills
Timeline
Lead Budtender
Classen Kush House
02.2025 - Current
Lead Budtender
High Society
02.2024 - 02.2025
Packaging Technician
710 Brands
10.2023 - 02.2024
Cannabis Trimmer
Emerald Group
09.2023 - 10.2023
Lead Budtender
Happylabs
10.2022 - 07.2023
Lead Budtender
The Peak
07.2022 - 10.2022
Manager
Midwest Cures
03.2021 - 07.2022
Warehouse Worker
Amazon
11.2019 - 09.2020
Sales Associate
Pacsun
11.2016 - 08.2019
High School Diploma -
Putnam City North