Tre D. Miller
Fairfield
Summary
Detail-oriented dispatcher with experience in fast-paced, high-pressure environments, where every second counts. Highly personable, and dedicated to providing quality customer service. I combine these strengths with strong problem-solving skills, and cross-team coordination, to de-escalate and resolve conflicts efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Dispatcher
Allied Universal/Bayer Pharmaceuticals
Berkeley
11.2024 - Current
- Monitored multiple radio channels to coordinate real-time communication among security personnel, emergency response teams, and site managers, improving response time by 40%
- Tracked patrol routes and dispatched officers based on incident priority, enhancing efficiency by 20%
- Utilized admin software to manage customer access requests, reducing email reply time by 50%
- Documented incident reports and maintained detailed logs for shift transitions, decreasing pass-down time by three minutes
- Coordinated with emergency services to address crimes, fires, and medical emergencies
Security Patrol Officer
Allied Universal/Bayer Pharmaceuticals
Berkeley
06.2024 - 11.2024
- Conducted mobile and foot patrols at various commercial properties, ensuring safety and policy compliance.
- Responded promptly to alarms, disturbances, and unauthorized access incidents.
- Wrote detailed incident reports and daily activity logs.
- Communicated effectively with dispatch and local law enforcement when required.
TPM Intern (Technical Program Manager)
LinkedIn
Sunnyvale
02.2023 - 06.2023
- Created and managed over 30 User Stories in Jira helping agile development teams .
- Assisted tech support teams in resolving over IT helpdesk tickets, reducing resolution time by 20%.
- Served as liaison between business and technical departments to enhance user experience.
Education
Algebra, Calculus 1 & 2, Intro to Computer Science, Intro to Computer Programming, Data Structures/Algorithms
Solano Community College
Fairfield, CA06.2025
Network System Admin, IT Helpdesk, Professional Skills, Business Communications
Year Up / Diablo Valley College
Pleasant Hill, CA01.2022
Skills
- Crisis response
- Microsoft Word, Outlook, Excel
- Team coordination
- Report writing
- Strong verbal communication
- Customer service
- Multitasking
- Radio communication
- Resolver dispatching software
- C-Cure 9000 administration and monitoring software
Affiliations
- Brazilian Jiu-Jitsu (Blue Belt)
- Muay Thai, Boxing, and Wrestling Training
- Ongoing martial arts and weight training to build discipline, focus, and stress control
Certification
- ACTION Certified Personal Trainer
- Security Guard License - BSIS Certified (Active)
Timeline
Security Dispatcher
Allied Universal/Bayer Pharmaceuticals
11.2024 - Current
Security Patrol Officer
Allied Universal/Bayer Pharmaceuticals
06.2024 - 11.2024
TPM Intern (Technical Program Manager)
LinkedIn
02.2023 - 06.2023
Algebra, Calculus 1 & 2, Intro to Computer Science, Intro to Computer Programming, Data Structures/Algorithms
Solano Community College
Network System Admin, IT Helpdesk, Professional Skills, Business Communications
Year Up / Diablo Valley College
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