Open To Work
Tre'ana Bonner
Houston,TX
Summary
To secure a position that leverages my diverse expertise in customer service, and healthcare operations, while providing opportunities for professional growth and advancement.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Patient Access Representative
Michael E. DeBakey VA Medical Center
Houston, Tx
10.2023 - 11.2025
- Verify insurance eligibility, benefits, coverage, and patient responsibility while maintaining accurate insurance information.
- Registered patients, verified demographic information, ensured completeness of required documentation to support smooth patient flow.
- Schedule and coordinate patient appointments, procedures, and follow-up visits while ensuring accurate appointment information.
- Collected and processed copayments, deductibles, and other patient payments, providing clear financial responsibility explanations to enhance patient understanding.
Patient Care Assistant
Creekside Senior Living
Houston, TX
05.2024 - 11.2025
- Monitored resident well-being while providing companionship to enhance emotional support.
- Collaborates with charge nurse and staff nurses to ensure patient care and safety needs are consistently met.
- Assisted residents with daily living activities to promote independence and enhance overall comfort.
- Responded promptly and professionally to patient calls, escalating needs to appropriate clinicians.
- Demonstrated effective communication and customer service, fostering trust with patients, families, and healthcare teams.
- Engaged residents in meaningful conversations while observing their emotional and physical health.
- Delivered direct care to patients, including bathing, grooming, feeding, toileting, changing linens, and monitoring vital signs.
- Updated electronic health records by accurately entering patient data and ensuring information accuracy.
- Collaborated with interdisciplinary staff to address patient and family needs, ensuring holistic care.
- Welcomed visitors courteously, respecting diverse social, cultural, and ethnic backgrounds.
- Conducted daily housekeeping duties, including cleaning and organizing patient areas to ensure safety.
Patient Care Assistant
Briscoe Home Health
Houston, TX
01.2020 - 01.2025
- Contributed to facility success by meeting continuing competency requirements and encouraging professional development among staff.
- Delivered compassionate direct patient care, including bathing, grooming, feeding, toileting, linen changes, and vital signs monitoring under charge nurse direction.
- Assisted with care activities for patients with mental health issues under registered nurse supervision.
- Accurately documented patient information daily in charts, maintaining HIPAA compliance and confidentiality.
- Demonstrated effective communication and customer service, fostering trust with patients, families, and healthcare teams.
- Collaborated with interdisciplinary staff to address patient and family needs, ensuring holistic care.
- Enhanced patient, family, and team relationships through effective communication and customer service.
- Updated and managed electronic health record systems to ensure accurate patient information.
Insurance Claims Adjuster - Remote
Pilot Catastrophe Services
Houston, Texas
08.2022 - 01.2024
- Proficient in FNOL process for Mercury Insurance, Allstate, State Farm, Assurant, and Citizens Florida dba Pilot Catastrophe Services for commercial and property claims.
- Prepare detailed letters, reports and complete estimates covering specifications in a timely manner for commercial, auto, and property claims.
- Delivered exceptional customer service in remote call center, enhancing client satisfaction and retention.
- Processed claims according to policy provisions and state mandates.
- Investigated business damages and interruptions to negotiate fair settlements for commercial claims, ensuring compliance with industry standards.
- Processed claims accurately based on policy provisions and state mandates, maintaining compliance with regulatory requirements.
- Managed large loss claims for both commercial and residential properties, ensuring thorough review and documentation.
- Documented claims files accurately to ensure compliance with company standards.
- Provided high level customer service in a remote call center environment.
Patient Transport Services
Baylor St. Luke's Medical Center
Houston, Texas
06.2021 - 10.2023
- Safely transport patients by wheelchair, stretcher, or bed.
- Verified patient identity and confirmed transportation destination to ensure safety and accuracy.
- Assisted patients with transfers and mobility to enhance comfort and support recovery.
- Coordinated with nurses and hospital departments to streamline patient transport and improve service delivery.
- Delivered friendly and respectful customer service to enhance patient experience.
- Follow hospital safety, privacy, and infection-control policies.
- Keep transportation equipment clean and safe.
- Report patient concerns or changes to clinical staff.
Education
High School Diploma -
Willowridge High School
Houston, Texas 07.2016 - 06.2020
Skills
- Epic
- Patient Relationship Management
- Telephonic support
- Customer Service
- Documentation
- Problem Solving
- Remote tools (Zoom, Teams)
- Microsoft Office
- Organization
- Time Management
- Multitasking
- Conflict Resolution
- Active Listening
- Confidentiality
- Inventory Management
Certification
Aid/CPR/AED Certified, American Red Cross, 2024
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Houston, TX
Open to relocation: Yes
Timeline
Patient Care Assistant
Creekside Senior Living
05.2024 - 11.2025
Patient Access Representative
Michael E. DeBakey VA Medical Center
10.2023 - 11.2025
Insurance Claims Adjuster - Remote
Pilot Catastrophe Services
08.2022 - 01.2024
Patient Transport Services
Baylor St. Luke's Medical Center
06.2021 - 10.2023
Patient Care Assistant
Briscoe Home Health
01.2020 - 01.2025
High School Diploma -
Willowridge High School
07.2016 - 06.2020