Trea'Shore Randolph Charles
Midlothian,VA
Summary
I am a valuable team player always ready to help with any task. An ambitious Enrollment Specialist with exemplary listening and communication skills looking to further my education and career in the medical field as a nurse. Adept at planning, organizing and facilitating efficient ways to successfully reach my journey. Dedicated to keeping happy and maximizing employee participation with a smile.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Paymerang LLC
Richmond, VA
03.2020 - Current
- Enroll vendors into secure payment methods on behalf of my clients
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Reviewed statistic enrollment data and prepared reports.
- Provided policy information and maintained enforcement.
- Met or exceeded enrollment and retention goals consistently.
Registrar
Parallon Healthcare
Richmond, VA
06.2019 - 10.2022
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Updated computer system with latest information to keep records current and accurate.
- Verified patient demographics and insurance benefits.
- Collected copays
- Created packets for admissions
Server/Bartender
Chilis
, VA
07.2014 - 02.2020
- To serve great food and good drinks, but to also deliver a big smile and hospitality along with it
- Transported all dirty tableware from dining room to dishwashing area for proper cleaning
- Added special garnishes and other finishing touches to dishes prior to serving
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Answered phones politely and promptly while accurately recording and confirming reservations
- Calculated charges, issued bills and collected payments
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Checked on guests to ensure satisfaction with each food course and beverages
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Associate of Science - Health Sciences
Brightpoint Community College
Chester, VA06.2022
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Manchester High School
2013
Skills
- Payment processing
- Highly responsible and reliable
- Interpersonal skills
- Extensive hospitality background
- Regulatory compliance
- Sanitization procedures
- Create positive working environments
- Client Prospecting
- Insurance Coverage Verification
- Administrative Support
- Financial Due Diligence
- Customer Complaint Resolution
- Enrollment Procedures
Certification
- CPR/AED/First Aide Certified - 2022
Timeline
Enrollment Specialist
Paymerang LLC
03.2020 - Current
Registrar
Parallon Healthcare
06.2019 - 10.2022
Server/Bartender
Chilis
07.2014 - 02.2020
Associate of Science - Health Sciences
Brightpoint Community College
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Manchester High School