Summary
Overview
Work History
Education
Skills
Timeline
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RAQUEL ESTEVEZ

Williamsville,NY

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

18
18
years of professional experience

Work History

Enrollment Specialist

Safelink
Jamaica, NY
05.2016 - 12.2023
  • Worked in low income areas to enroll qualified individuals into the Safelink program
  • Utilized a variety of marketing tactics such as setting up a table/booth at community events, door to door, street team efforts, and guerrilla marketing to reach qualified individuals
  • Handled new enrollments by entering customers' data and reviewing information.
  • Reviewed applications for accuracy before submitting them for approval.

Title Clerk

General Auto Sales & Service
West Seneca, NY
02.2011 - 10.2016
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained client records and ensured all relevant documents were filed in a systematic order
  • Collected registration and processed fees from clients
  • Recorded the receipts in accounts' books and submitting weekly reports to the account head.

Collection Specialist

ESR Agency Incorporated
Buffalo, NY
08.2008 - 03.2010
  • Acted as a resource desk to assist representatives in reviewing and evaluating customer accounts to determine applicable collection and treatment process
  • Prepared payment notices and explanatory letters, initiated treatment action such as service disconnects and restores
  • Resolved conflict, investigated disputed amounts or discrepancies, calculated and issued associated adjustments.

Import Specialist I

Ceva Logistics
Williamsville, NY
04.2006 - 07.2008
  • Approved statements for U.S.C
  • Prepared documents going to U.S.C via courier
  • Assisted with document recovery projects for U.S.C
  • Communicated with port staff both Ceva offices and subcontracting port for Ceva

Education

High School Diploma -

Bronx Leadership Academy High School
Bronx, NY
06-2002

Skills

  • Data Entry
  • Filing
  • Problem-solving abilities
  • Order Fulfillment
  • Adaptive team player
  • Positive and professional
  • Product Promotion
  • Order Processing
  • Payment Processing
  • Inbound and Outbound Calling

Timeline

Enrollment Specialist

Safelink
05.2016 - 12.2023

Title Clerk

General Auto Sales & Service
02.2011 - 10.2016

Collection Specialist

ESR Agency Incorporated
08.2008 - 03.2010

Import Specialist I

Ceva Logistics
04.2006 - 07.2008

High School Diploma -

Bronx Leadership Academy High School

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RAQUEL ESTEVEZ