Treava Tann
Newport News
Summary
TREAVA TANNPROFESSIONAL SUMMARY Seasoned Office and Property Manager with over 27 years of experience, adept at streamlining operations andenhancing efficiency across various real estate and office settings. Brings a comprehensive skill set including propertyleasing, Microsoft Excel proficiency, and a strong background in guest services and hospitality, underpinned by acommitment to training and development. Eager to leverage extensive management expertise and a visionary approachto drive organizational success and foster innovative growth opportunities.Boosted resident satisfaction by creating an efficient issue resolution process.Ensured operational integrity through meticulous audits of resident files.Enhanced team performance with new strategies for apartment showings.Streamlined operations, enhancing team agility & resident satisfaction.
Overview
27
27
years of professional experience
Work History
Office Manager
Kindercare
Chesapeake, VA
08.2019 - 07.2023
- Managed accounts payable/receivable, ensuring timely and accurate processing
- Oversaw payroll operations, guaranteeing precise salary distribution
- Spearheaded staff onboarding, fostering a supportive work environment
- Ordered and maintained office supplies, optimizing operational efficiency
- Conducted office tours, promoting company culture and values
- Streamlined office operations, ensuring a 30% reduction in supply costs while maintaining efficiency.
Regional Manager
Bell Key Properties
Newport News, VA
07.2013 - 04.2018
- Responsibilities include managing 2 Commercial Buildings, 6 Self Storage Facilities, 4 SRO's, Apartments and Houses for Private Owners
- Answering incoming calls, collect rental payments, outgoing calls for collections, storage tours, show all available rooms/homes, audits, bank deposits show/ lease sro's, apartments and houses, qualify all prospects, process all move-in's/outs, work with vendors to maintain upkeep of all units, issue all 5 day notices, process invoices, resolve resident issues, do all paperwork for auctions, run auctions, file and process all paper work for evictions, hire/train all staff, oversee staff of 7
- Managed 2 commercial properties and 6 storage facilities, improving operational efficiency
- Oversaw audits, ensured accurate bank deposits, and maintained strict paperwork for evictions
- Led a team of 7, fostering a culture of innovation and continuous improvement in property management
- Hired and trained staff, prioritizing customer service to enhance tenant satisfaction and loyalty
- Streamlined move-in/out process, utilizing technology to reduce time and increase tenant satisfaction
- Elevated tenant retention by 20% through strategic management and service excellence.
Site Manger
Noland Green Apartments
Newport News, VA
11.2011 - 06.2013
- Responsibilities include all aspects of apartment management
- Input of all rental payments, bank deposits, show/pre-lease apartments, qualify all prospective tenants within Tax Credit/WCMS guide lines, obtain renewals on expiring leases 90 days out, process all move-in's/outs, enter and complete all work orders in Icam, Lease up experience, issue all 5 day notices pay or quits, file all paperwork with courts, process invoice for payment, professionally resolve resident issues
- Managed apartment operations, ensuring 100% lease renewal rate and timely rent collection
- Oversaw precise tenant screening, lease management, and court filings, maintaining legal compliance
- Implemented efficient work order system, reducing maintenance response time by 30%
- Fostered positive tenant relations, resolving issues swiftly to enhance community satisfaction
- Streamlined invoice processing, improving budget management and financial accuracy
- Elevated tenant satisfaction through rapid issue resolution, enhancing community living.
Assistant Property Manager
Lee Hall Apartments
Newport News, VA
12.2010 - 10.2011
- Managed all facets of apartment operations as, Handled daily rental payments and banking with precision
- Conducted comprehensive audits of resident files to ensure compliance
- Implemented a resident issue resolution process to boost satisfaction
- Led team efforts in high-quality apartment showings, boosting team efficiency and performance
- Conducted in-depth audits of resident files to ensure regulatory compliance and operational integrity.
Admin/Placement Specialist
Reliance Staffing
Newport News, VA
02.2009 - 08.2010
- Responsibilities included answering phones, scheduling appointments, interviewing, background checks, checking references, employment verifications, and placement of employees in best position that fits employee and client, payroll, accounts receivables, referrals for collections, assist with VEC hearings
- Streamlined employee placement, enhancing fit accuracy & client satisfaction, managed payroll & financial transactions efficiently
- Ensured meticulous background checks and employment verifications, boosting placement success and trust with clients
- Introduced digital tools for scheduling and interviews, cutting down process times and improving candidate experience
- Pioneered a referral system for collections, reducing bad debts and fostering a culture of accountability and prompt payments
- Provided comprehensive support during VEC hearings, ensuring fair and favorable outcomes for employees and the company
- Revolutionized staffing processes, ensuring optimal match between clients and employees, leading to increased satisfaction.
Property Manger
Affirmative Arco Management
Newport News, VA
10.2004 - 02.2009
- Responsibilities included input of all rental payments and deposits, process move in's/outs, credit and debit all resident accounts, paid all property bills, create and maintain budget, training/supervising employees, handle /resolve resident issues, lease up experience, processed all late notices/eviction paperwork, worked with vendors/contractors on all aspects of rehab/maintenance issues
- Boosted property occupancy by 20% through strategic leasing and marketing efforts
- Streamlined rent collection process, reducing errors by 30% and improving tenant satisfaction
- Implemented a cost-saving maintenance plan, cutting expenses by 15% without sacrificing quality
- Led a team in a major property renovation that increased asset value by 25%
- Partnered with local businesses to enhance community engagement and resident satisfaction
- Elevated property value by 25% with strategic renovations and team leadership.
Marketing Assistant
The Manor at Woodside
Poughkeepsie, NY
04.2001 - 07.2004
- Responsibilities included showing/leasing of apartment homes Seniors, inspected all move in's/outs, collected rental payments, set up for all open house function and senior seminars, answered multi-phone lines, ordered all office supplies, liaison to Executive Director
- Boosted senior event attendance by 30% through effective marketing and open house management
- Managed and inspected all apartment move-ins/outs, ensuring 100% compliance with housing standards
- Reimagined senior seminars to increase engagement, resulting in higher resident satisfaction
- Streamlined rental collection process, reducing late payments by 20%
- Served as a key liaison between residents and the Executive Director, enhancing community relations
- Increased senior event attendance by 30% by optimizing marketing strategies.
Front Desk Supervisor
The Sheraton Hotel
Poughkeepsie, NY
03.1996 - 04.2001
- Check-in's/outs, reservations, training and supervising six desk clerks, audit, handled guest complaints, pbx operator, processed
- Sheraton points and awards
- Elevated guest satisfaction by expertly managing check-ins/outs and swiftly resolving complaints, training a team of 6
- Boosted efficiency at the front desk, leading audits and streamlining reservations, while overseeing a dedicated team
- Revolutionized guest service procedures, enhancing the Sheraton points system, and mentoring a dynamic front desk team
- Meticulously supervised front desk operations, ensuring accurate reservations and guest service excellence
- Fostered a collaborative team environment as Front Desk Supervisor, enhancing staff skills and guest experiences
- Streamlined front desk operations, enhancing guest service speed and quality.
Education
Accounting
Fayetteville State University
Fayetteville, NCMAY.1992
Skills
- Property Leasing Training & Development
- Property Management Multi-line Phone Systems
- Senior Care Hotel experience
- Hospitality Guest services
- Organizational skills Time management
- Calendar management Sales
- Communication skills Computer skills
- Microsoft Office Microsoft Excel
- Payroll Management Tenant Retention
- Operational Efficiency Auctions Management
- Staff Onboarding Vendor Management
Timeline
Office Manager
Kindercare
08.2019 - 07.2023
Regional Manager
Bell Key Properties
07.2013 - 04.2018
Site Manger
Noland Green Apartments
11.2011 - 06.2013
Assistant Property Manager
Lee Hall Apartments
12.2010 - 10.2011
Admin/Placement Specialist
Reliance Staffing
02.2009 - 08.2010
Property Manger
Affirmative Arco Management
10.2004 - 02.2009
Marketing Assistant
The Manor at Woodside
04.2001 - 07.2004
Front Desk Supervisor
The Sheraton Hotel
03.1996 - 04.2001
Accounting
Fayetteville State University