TRECIE RUSH
Texas
Summary
Customer service and administrative professional with experience managing high-volume inquiries, supporting clients, and maintaining accurate records in on-site and remote environments. Skilled in communication, problem-solving, documentation accuracy, and handling confidential information. Completed BankWork$ training covering teller operations, customer engagement, federal regulations, cash-handling expectations, and branch professionalism. Known for multitasking abilities, dependability, and a strong customer-first approach.
Overview
17
17
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
Irving, Texas
03.2026 - Current
- Provided exceptional customer service by handling high-volume inbound calls related to auto loans and vehicle financing.
- Assisted customers with account inquiries, payment options, due dates, balances, and loan information.
- Educated customers on available account solutions while adhering to company policies and regulatory requirements.
- Researched and resolved customer concerns efficiently, ensuring a positive customer experience.
- Documented customer interactions accurately in internal systems.
- Verified customer information and protected confidential financial data in compliance with privacy regulations.
- Collaborated with internal departments to resolve complex account issues.
- Demonstrated professionalism, empathy, and active listening while assisting customers experiencing financial hardships or payment concerns.
- Met quality, productivity, and customer satisfaction performance goals.
- Navigated multiple computer systems simultaneously to access account information and process customer requests efficiently.
Director
Pats Little Pecan Learning Center
Texas
08.2013 - 06.2025
- Provided administrative support including scheduling, recordkeeping, and family communication.
- Assisted parents and guests with information, questions, and service needs.
- Maintained organized and accurate documentation in compliance with center standards.
- Supervised daily operations and resolved concerns with professionalism and clear communication.
- Ensured a safe and supportive environment for children and families.
Customer Service Representative (Remote)
CCS Medical
11.2023 - 11.2024
- Handled high-volume inbound calls, processed patient orders, and provided account updates.
- Documented interactions accurately while maintaining confidentiality of medical and financial records.
- Resolved issues by identifying customer needs and providing appropriate solutions.
- Delivered professional service in a fast-paced remote environment.
Collections Specialist
AT&T
01.2010 - 01.2013
- Assisted customers with billing questions, payment arrangements, and account updates.
- Handled large call volumes with professionalism, patience, and strong listening skills.
- Processed payments, verified account information, and maintained accurate documentation.
- Resolved escalations and explained financial solutions clearly to customers.
Education
BankWork$ Career Training Program - undefined
Dallas College
Directors License - undefined
Texas Department of Family and Protective Services
High School Diploma - undefined
Skills
Customer service
Professional communication
Documentation accuracy
Data entry
Problem solving
Phone support
Financial management
Confidential information handling
Multitasking
Time management
Microsoft Office
Team collaboration
Timeline
Associate Customer Service Representative
Wells Fargo
03.2026 - Current
Customer Service Representative (Remote)
CCS Medical
11.2023 - 11.2024
Director
Pats Little Pecan Learning Center
08.2013 - 06.2025
Collections Specialist
AT&T
01.2010 - 01.2013
High School Diploma - undefined
Directors License - undefined
Texas Department of Family and Protective Services
BankWork$ Career Training Program - undefined
Dallas College