Treicy Batista Reyes
New Bedford,MA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Spanish Interpreter
Kelly Services
01.2024 - 12.2024
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Salesman
Marriott Bonvoy
Fall River, MA
01.2020 - 10.2022
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate room reservations based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases.
Housekeeper and Front Desk Receptionist
Dartmouth Motor Inn
North Dartmouth, MA
09.2019 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Cashier and Stocker
Price Rite Supermarkets
New Bedford, MA
04.2015 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Summer Volunteer
Healthy Family Early Intervention
Fall River, MA
07.2011 - 08.2011
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided care for children in the afternoons
Program Aide Volunteer
Sunshine Place Daycare
New Bedford, MA
06.2009 - 06.2011
- Monitored participant progress closely and provided tailored support to optimize individual success within the program.
- Reported issues immediately to supervisor for quick resolution.
- Collaborated with fellow Program Aides to create a cohesive team environment focused on achieving shared goals.
- Provided care for children with special needs.
Education
Associate of Science - Criminal Justice Transfer
Bristol Community College
Fall River, MA05-2023
Certificate of Achievement - Law Enforcement
Bristol Community College
Fall River, MA05-2023
Certificate - Customer Service And Sales Certification
MassHire
New Bedford, MA05-2015
OSHA 30- HOUR CONSTRUCTION OUTREACH - Construction Safety And Health
Bristol Community College
Fall River, MA01-2015
GED -
Bristol Community College
Fall River, MA12-2013
Skills
- Fluent spanish
- [Language] fluency
- Verbal communication
- Memory retention
- Telephone interpreting
- Interpretation
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
Kelly Services
01.2024 - 12.2024
Salesman
Marriott Bonvoy
01.2020 - 10.2022
Housekeeper and Front Desk Receptionist
Dartmouth Motor Inn
09.2019 - 12.2020
Cashier and Stocker
Price Rite Supermarkets
04.2015 - 08.2019
Summer Volunteer
Healthy Family Early Intervention
07.2011 - 08.2011
Program Aide Volunteer
Sunshine Place Daycare
06.2009 - 06.2011
Associate of Science - Criminal Justice Transfer
Bristol Community College
Certificate of Achievement - Law Enforcement
Bristol Community College
Certificate - Customer Service And Sales Certification
MassHire
OSHA 30- HOUR CONSTRUCTION OUTREACH - Construction Safety And Health
Bristol Community College
GED -
Bristol Community College