Treicy Villalona
Windermere,FL
Summary
Dynamic management professional dedicated to driving enterprise growth by aligning business challenges with innovative SaaS solutions that enhance operational efficiency, empower teams, and accelerate success. Proven track record in district and regional operations, demonstrating expertise in team leadership, strategic planning, and operational optimization to meet and exceed organizational objectives. Skilled in cultivating long-term client partnerships that boost revenue and deliver customized solutions tailored to diverse needs. Committed to leveraging extensive experience to foster impactful change and sustainable growth within organizations.
Overview
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1
Language
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1
Certification
11
11
years of professional experience
Work History
Account Executive - SaaS
NCC
12.2025 - Current
- Led discovery meetings to assess business needs and recommend tailored digital offerings.
- Coordinated proposal development, pricing discussions, and contract execution with internal stakeholders.
- Analyzed pipeline activity and account performance to prioritize opportunities and forecast revenue accurately.
- Collaborated with sales, product, and implementation teams to ensure smooth onboarding and adoption.
- Implemented innovative sales strategies, resulting in increased revenue from new and existing accounts.
- Develop and execute a strategic sales plan to achieve sales targets and expand market share for National Credit Center software.
- Identify and qualify new sales opportunities within the automotive dealership market.
- Build and maintain strong relationships with key decision-makers in automotive dealerships, including General Managers, Finance Managers, and Sales Managers.
- Conduct in-depth product demonstrations and presentations to showcase the features and benefits of our software solutions.
- Collaborate with the marketing team to develop targeted campaigns and generate leads.
- Provide exceptional customer service and support to existing clients, ensuring satisfaction and retention.
- Stay informed about industry trends, competitive landscape, and emerging technologies to position our products effectively.
- Developed comprehensive proposals, showcasing the value of digital solutions to potential clients.
- Managed a diverse portfolio of clients, resulting in long-term relationships and repeat business.
- Exceeded sales targets through effective account management and strategic upselling of digital products and services.
- Streamlined internal processes for better efficiency in managing accounts, leading to improved productivity within the client teams.
District Manager
CarsDirect
10.2024 - 12.2025
- Drive sales growth and achieve revenue targets within the assigned district.
- Develop and implement sales strategies to maximize online advertising solutions.
- Promote CarsDirect online advertising solutions to automotive dealers in my market.
- Build and maintain strong relationships with automotive dealers in the district.
- Manage dealer accounts, addressing their needs and concerns.
- Provide exceptional customer service to ensure dealer satisfaction.
- Monitor and analyze sales performance data to identify areas for improvement.
- Provide regular feedback and coaching to sales teams.
- Ensure compliance with company policies and procedures.
- Stay up-to-date on industry trends and competitor activities.
- Identify and pursue new business opportunities within the district.
- Effectively communicate with internal teams and external stakeholders.
- Collaborate with other departments to achieve company goals.
Administrative Assistant
Respect Auto Group
02.2022 - 11.2023
- Supported dealership group by ensuring compliance of sales, service, and operational departments with state regulations.
- Assisted the CEO, CFO, and COO with weekly analysis of financial reports and daily operational updates.
- Implemented leading industry standard administrative processes Such as SOPs, providing ongoing support for all Sales and Management Personnel.
- Collaborated with administrative personnel and business management team to identify and implement sales improvement opportunities.
- Assisted the HR Department in recruiting personnel to work within the group for Managerial positions for new franchises.
- Advised on potential opportunities for new acquisitions and business scalability for the group.
- Facilitated recruitment process for managerial positions within new franchises, enhancing HR department's staffing capabilities.
Dealer Relationship Manager
Santander Consumer USA
03.2019 - 02.2022
- Build and maintain relationships with the organization's Automotive Dealer Partners to advise on the company's products, programs, underwriting guidelines, and processes and to increase overall application submission rates and territory profitability.
- Accountable for creating and executing the organization's overall Sales strategy for the Consumer Auto Finance business line.
- Identified opportunities for expanding existing dealer networks into new markets or regions.
- Built and maintained relationships with Automotive Dealer Partners to advise on products, programs, underwriting guidelines, and processes, increasing application submission rates and enhancing territory profitability.
- Functioned as the primary contact for all customer relationship issues.
- Developed new business with existing clients and/or identified areas of improvement to meet goals.
- Served as the lead point of contact for all customer relationship matters.
- Analyzed and reviewed territory reports to identify dealer business opportunities and prepared objectives for dealer visits.
- Created and executed overall sales strategy for Consumer Auto Finance business line, aligning efforts with organizational goals.
Dealer Support Specialist II
Cox Automotive Enterprises Inc.
10.2017 - 03.2019
- Introduced and Trained on the Newly launched UniFi Platform to all Dealers.
- Retain existing product subscriptions, by overcoming objections and selling the advantages of the new platform to perform product support and training.
- Oversee customer satisfaction, while transitioning clients to the new UNIFI platform.
- Resolved customer service issues and escalated technical concerns to appropriate teams for timely resolution.
- Monitored open issues until resolved, and documented results within Salesforce.
- Leveraged reporting to maintain Dealertrack product utilization and facilitate data analysis pre/post conversion.
- Worked Side by Side with Operations, UX, and Management teams for product services, utilization, training, and dealer usage feedback.
- Oversaw nationwide accounts from a remote location, maintaining effective communication and support.
- Recorded detailed notes for each call or interaction to ensure clarity in future communications.
- Supported implementation of new processes to enhance customer service experiences.
Automotive Sales Consultant
Hyundai of New Rochelle
09.2015 - 09.2016
- Built rapport with potential buyers to successfully close deals through effective communication.
- Negotiated sales agreements and demonstrated product knowledge to customers.
- Identified customer needs, discussed available options, and recommended appropriate vehicles.
- Assisted in the demonstration to clients of product knowledge.
- Demonstrated product knowledge to clients, enhancing their understanding and interest in vehicles.
- Assisted finance with the overall scope of each client's financial status to enhance approval for lease or financing eligibility for purchase.
- Identified customer needs and recommended appropriate vehicles, facilitating informed purchasing decisions.
Education
ASSOCIATE - BUSINESS ADMINISTRATION CONCENTRATION IN MARKETING
Monroe College
New Rochelle, NYSkills
- Sales management
- Client management
- Sales forecasts
- Market analysis
- Customer relations
- CRM software proficiency
- Sales performance optimization
- Risk management
- Business analysis
- Sales operations
- Business and operations analysis
- Performance metrics
- Goal setting and performance metrics
- Territory management
- Contract management
- Client relations
- Leadership skills
- Vendor negotiation
- Customer service
- Relationship-building
Certification
Finance Manager Certification, JM&A, 2023, Life and Health Insurance License (2-15), State of Florida, 2024, Digital Marketing Certification, 2024, Social Media Marketing Certification, Google, 2024, Project Management Certification, IBM, 2024
LANGUAGES
Spanish | Bilingual
Timeline
Account Executive - SaaS
NCC
12.2025 - Current
District Manager
CarsDirect
10.2024 - 12.2025
Administrative Assistant
Respect Auto Group
02.2022 - 11.2023
Dealer Relationship Manager
Santander Consumer USA
03.2019 - 02.2022
Dealer Support Specialist II
Cox Automotive Enterprises Inc.
10.2017 - 03.2019
Automotive Sales Consultant
Hyundai of New Rochelle
09.2015 - 09.2016
ASSOCIATE - BUSINESS ADMINISTRATION CONCENTRATION IN MARKETING
Monroe College