Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Trejan Williams

League City,TX

Summary

Motivated and detail-oriented customer service representative with experience in fast-paced environments. Known for strong critical thinking and active listening skills, contributing to effective problem resolution and enhanced customer loyalty.

Work History

Customer Service Representative

Hobby Lobby
2024 - 2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Trained new team members on customer service protocols and store policies.
  • Handled cash transactions accurately, maintaining balanced registers throughout shifts.

Server

BB's Tex-Orleans
2023 - 2024
  • Provided exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
  • Managed food and drink orders efficiently, ensuring timely delivery to tables.
  • Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
  • Trained new servers on menu offerings, service protocols, and restaurant procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Store Manager

Vitality Bowls
2021 - 2023
  • Led daily operations to ensure effective store management and customer satisfaction.
  • Trained and supervised team members in product knowledge and customer service techniques.
  • Implemented inventory management processes to optimize stock levels and reduce waste.
  • Developed promotional strategies to increase foot traffic and drive sales growth.
  • Assisted in staff scheduling to ensure adequate coverage during peak hours.
  • Resolved customer issues promptly, enhancing overall shopping experience and loyalty.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

High School Diploma -

Clear Springs High School
League City, TX
05-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Hobby Lobby
2024 - 2025

Server

BB's Tex-Orleans
2023 - 2024

Store Manager

Vitality Bowls
2021 - 2023

High School Diploma -

Clear Springs High School

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Trejan Williams