Tre'Juan Lewis
Texarkana,AR
Summary
Dynamic Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and analytical problem-solving expertise. Committed to enhancing customer experiences through service-oriented behaviors, understanding client needs, and delivering tailored solutions that foster loyalty. Recognized for an outgoing demeanor and a talent for building strong rapport with clients while maintaining high levels of customer satisfaction and driving operational efficiency. Dedicated to seamless onboarding and employee integration, with expertise in developing programs that promote productivity and a positive work environment, consistently adapting to evolving company needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
New Hire Trainer
Pilgrim Pride
Mount Pleasant, TX
05.2025 - 03.2026
- Coordinated onboarding processes, ensuring seamless integration of new hires into company culture.
- Facilitated training sessions for new employees, enhancing understanding of company policies and procedures.
- Developed onboarding materials, promoting clear communication of job expectations and resources available.
- Assisted in scheduling orientation sessions, optimizing attendance and engagement among new hires.
- Collaborated with HR team to streamline documentation processes, improving efficiency and accuracy in record-keeping.
- Monitored feedback from new hires, identifying areas for improvement in the onboarding experience.
- Conducted regular meetings with department heads to discuss progress of newly onboarded employees and identify areas for improvement.
- Implemented best practices for onboarding, contributing to higher retention rates within initial employment stages.
- Maintained accurate records of onboarding activities, supporting compliance with regulatory requirements and internal audits.
- Ensured a positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
- Maintained accurate records of all onboarding activities, ensuring compliance with company policies and legal requirements.
- Streamlined onboarding processes by creating and implementing comprehensive checklists for new hires.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 100%.
- Trained and mentored 12 new personnel hired to fulfill various roles.
Wing Rounder
Pilgrim Pride
Mount Pleasant, TX
06.2024 - 05.2025
- Operated machinery for efficient production line flow.
- Followed safety protocols to ensure workplace compliance.
- Assisted with inventory management and material handling tasks.
- Conducted quality checks to maintain product standards.
- Maintained cleanliness and organization in work area.
- Collaborated with team members to optimize production processes.
- Keeping up cutting 39 BPM
Shift Leader
Family Dollar
New Boston, TX
05.2023 - 04.2024
- Assisted in managing daily store operations and ensuring a clean, organized environment.
- Supported cash register operations by accurately processing transactions and handling customer inquiries.
- Learned inventory management practices to maintain stock levels and assist in replenishment efforts.
- Collaborated with team members to achieve sales goals through effective product placement and merchandising.
- Provided exceptional customer service by addressing concerns and fostering a welcoming atmosphere.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Successfully drove new product lines to increase annual profits by 65%.
Key Holder
Dollar General
New Boston Texas
03.2021 - 04.2022
- Managed cash register operations and handled daily financial transactions.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new employees on store policies, procedures, and operational best practices.
- Ensured compliance with safety and sanitation standards throughout the store environment.
- Conducted regular store audits to maintain cleanliness and organization standards.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Collaborated with team members to achieve monthly sales targets through effective teamwork efforts.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Successfully drove new product lines to increase annual profits by 80%.
Shift Manager
Wendy's Restaurant
Marrero Louisiana
09.2017 - 11.2019
- Supervised team members to ensure efficient operations during peak hours.
- Trained new staff on customer service protocols and food safety standards.
- Managed inventory levels, ensuring stock availability for daily operations.
- Implemented promotional campaigns, increasing customer engagement and sales.
- Conducted regular quality checks to maintain food presentation and taste standards.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Assisted in maintaining cleanliness and organization of restaurant environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Propelled market share to surge ahead of competitors and earn #23 ranking.
Cashier
Walmart
Marrero Louisiana
03.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward program
- Collaborated with team members to maintain store cleanliness and organization standards.
Crew Member
Wendy's Restaurant
Marrero Louisiana
04.2014 - 11.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from the management team.
- I took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payments
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
Education
High School Diploma -
John Ehret High School
Marrero, Louisiana05-2017
Skills
- Verbal and Written Communication
- Customer Support
- Customer Communication
- Feedback collection
- Policy enforcement
- Cross-functional teamwork
- Organizational growth
- Performance tracking
- Problem-solving
- Team leadership
- Cash handling
Certification
- First Aid/CPR Certified
Timeline
New Hire Trainer
Pilgrim Pride
05.2025 - 03.2026
Wing Rounder
Pilgrim Pride
06.2024 - 05.2025
Shift Leader
Family Dollar
05.2023 - 04.2024
Key Holder
Dollar General
03.2021 - 04.2022
Cashier
Walmart
03.2018 - 02.2019
Shift Manager
Wendy's Restaurant
09.2017 - 11.2019
Crew Member
Wendy's Restaurant
04.2014 - 11.2017
High School Diploma -
John Ehret High School