Trella Bradford
Tallahassee
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations and Management Consultant II
Florida Department Of Education
2023.12 - Current
- Coordinated with multiple departments to ensure seamless execution of key projects across all functional areas of the organization.
- Improved operational efficiency by analyzing processes and implementing strategic changes.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Government Analyst
Florida Department Of Agriculture
2022.09 - 2023.11
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes
- Queried databases for information needed for report processing
- Analyzed unstructured information to derive key insights
- Used statistical methods to analyze data and generate useful business reports
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
Customer Service Representative
Fuqua Insurance
2021.11 - 2022.09
- Enhanced customer service experience by going above and beyond with thorough research and explaining customer options
- Researched varying and diverse customer issues and provided timely follow-up with resolutions
- Developed and successfully executed strategies to attain monthly, and quarterly business goals
- Gained a solid understating of workflows within various lines of business, such as Personal and Commercial, Auto and Property.
Program Specialist
Florida Department Of Education
2019.11 - 2021.11
- Organized and managed program development from conception through successful execution
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries
- Arranged hotel accommodations, cars or drivers and all related documentation for multiple staff members.
Administrative Assistant
Florida Department Of Education
2018.08 - 2019.11
- Served as the primary liaison between employees and personnel
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, typing, proofreading, filing, sorting and handling incoming and outgoing mail
- Created files, reports and records while maintaining confidentiality
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Assisted senior administrative professionals with daily work tasks
- Completed inventory and office supply purchases.
Staff Assistant
Florida Department Of Education
2018.03 - 2018.08
- Obtained signatures for important documents and internal and external requests
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Answered and managed incoming and outgoing calls while recording accurate messages
- Coordinated domestic travel arrangements, including booking airfare, hotel and transportation
- Completed data entry, tracked documents and maintained the tracking system
- Managed office supplies, vendors, organization and upkeep.
Loss Drafts Specialist
Assurant
2017.02 - 2017.11
- Evaluated all evidence with the ultimate goal of creating positive outcomes for client’s claims
- Synthesized data into comprehensive quarterly written reports for management
- Trained other staff members on proper handling and evaluation of homeowner’s claims
- Produced monthly reports using advanced Excel spreadsheet functions
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Assisted with receptionist duties, file organization and research and development.
Licensed Agent/Policy Administrator
State Securities Corporation
2015.01 - 2016.11
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Confirmed that appropriate changes were made to resolve customers' problems
- Tracked down sources of special products and services to meet customers' special needs
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Updated database with customer and sales information
- Established new customer accounts
- Shared product knowledge with customers while making personal recommendations.
Appraisal Coordinator
Premier Appraisal
2014.02 - 2015.01
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Made copies, sent faxes, and handled all incoming and outgoing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Managed the day-to-day calendar for the company’s senior director
- Created and maintained a large client base by meeting needs and providing exceptional customer service
- Received and screened a high volume of internal and external communications, including email and mail.
Education
Associate of Science - General Transfer
Tallahassee Community College
Tallahassee, FL2024
GED -
Olympia High School
Orlando, FL2010
Skills
- Customer Service
- Data Entry Documentation
- PC Proficiency
- Report Analysis
- Employee Training
- Mail Management
- Microsoft Word
- Clerical Support
Certification
- Florida Certified Contract Manager
- Federal Grant Management Certificate
Timeline
Operations and Management Consultant II
Florida Department Of Education
2023.12 - Current
Government Analyst
Florida Department Of Agriculture
2022.09 - 2023.11
Customer Service Representative
Fuqua Insurance
2021.11 - 2022.09
Program Specialist
Florida Department Of Education
2019.11 - 2021.11
Administrative Assistant
Florida Department Of Education
2018.08 - 2019.11
Staff Assistant
Florida Department Of Education
2018.03 - 2018.08
Loss Drafts Specialist
Assurant
2017.02 - 2017.11
Licensed Agent/Policy Administrator
State Securities Corporation
2015.01 - 2016.11
Appraisal Coordinator
Premier Appraisal
2014.02 - 2015.01
Associate of Science - General Transfer
Tallahassee Community College
GED -
Olympia High School
- Florida Certified Contract Manager
- Federal Grant Management Certificate
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