Tremecia Magee
Katy,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Security Officer
Securitas Security Services
09.2023 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Bank Teller
Woodforest Bank
11.2022 - 12.2023
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Lead Cashier
Ultra Beauty
10.2022 - 07.2023
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Houston Heights High School
Houston, TX05.2018
Skills
- Staff Management
- Superior Customer Service
- Interpersonal skills
- Time management
- Business Needs Analysis
- Surveillance
Timeline
Security Officer
Securitas Security Services
09.2023 - Current
Bank Teller
Woodforest Bank
11.2022 - 12.2023
Lead Cashier
Ultra Beauty
10.2022 - 07.2023
Customer Service Representative
Arise Virtual Solutions Inc.
03.2019 - 09.2022
High School Diploma -
Houston Heights High School
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