Tremeil Boone
Powder Springs,GA
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Wingate by Wyndham
03.2017 - 04.2020
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Handled cash accurately and prepared deposits.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Director of Operations
Hilton Garden Inn Atlanta Airport North
10.2015 - 05.2017
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Monitored and coordinated workflows to optimize resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
Assistant Front Office Manager
Doubletree By Hilton
06.2012 - 10.2015
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Acted as point of contact for vendor collaboration for contracted services.
Education
Bachelor Of Applied Arts And Science - Behavioral Sciences
Savannah State University
Savannah, GA05.2010
Skills
- Operations Management
- Human Resources
- Sales Forecasting
- Customer Service Management
- Staff training/development
- Scheduling
- Decision-Making
- Payroll Administration and Timekeeping
Timeline
Assistant General Manager
Wingate by Wyndham
03.2017 - 04.2020
Director of Operations
Hilton Garden Inn Atlanta Airport North
10.2015 - 05.2017
Assistant Front Office Manager
Doubletree By Hilton
06.2012 - 10.2015
Bachelor Of Applied Arts And Science - Behavioral Sciences
Savannah State University