TreMonisha Demming
Shreveport,LA
Summary
Polite and professional Customer Service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Fort Sill National Bank
12.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
Customer Service Representative
Teleperformance USA
01.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Stocker Associate
Walmart
03.2019 - 09.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
Call Center Customer Service Representative
Teleperformance USA
05.2017 - 11.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
Medical Assisting
Remington College
Shreveport, LAHigh School Diploma -
Penn Foster Career School
Scranton, PA09.2015
Skills
- Inbound Phone Call Management
- Brand Representation
- Problem-Solving Skills
- Call Center Operations
- Customer Service Optimization
- Cash Handling
- Quality Control
- Answering Questions
- Microsoft SharePoint
- Reading Comprehension
- Microsoft Office
- Critical Thinking
- Customer Account Updates
- Prospecting Skills
- Performance Improvement
- Active Listening
- Technical Troubleshooting
- Resolving Issues
- Speaking
- Service-Orientation
Timeline
Call Center Representative
Fort Sill National Bank
12.2022 - 03.2023
Customer Service Representative
Teleperformance USA
01.2020 - 11.2021
Stocker Associate
Walmart
03.2019 - 09.2019
Call Center Customer Service Representative
Teleperformance USA
05.2017 - 11.2018
Medical Assisting
Remington College
High School Diploma -
Penn Foster Career School
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