Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tre'Myiah Mosley

Memphis,TN

Summary

Goals and Attitude! Hey There! My name is Tre'Myiah Shantel Mosley. I am 21 years old. I am a single and full time mother to an amazing 6 year old son of mines. I currently live in Memphis, TN. I graduated from Overton High School in 2021. I am a full-time worker and mom. I worked 40 plus hours a week.I worked remotely for a company called Sutherland Global Logistics, but I recently resigned June 6, 2024 due to the temporary position I was hired for. I also worked remotely as a Customer Service Representative for another company called Life Line Screening. I also was a professional Inbound Sales Representative for Memphis Fire Fighters Association, with 2 years of experiencing and connecting with customers and building mutually beneficial relationships. Technically knowledgeable Technical Support representative and also past Sales Representative. I have 2 years of experience from Sutherland Global, providing essential technical support to customers, accompanied by a proven track record of excellence, meeting metrics and keeping tracks, cases and records of troubleshooting steps and superb customer service skills with proven methods to drive sales solutions that exceeded expectations and generated strong margins. As a worker for any company, I have a great attitude and very mature mindset. I come to my every scheduled work day, on-time and with a positive attitude and focused mindset. I work well & cooperate with other coworkers, peers and customers respectfully. I get alot of excellent feedback from customers and associates. I'm a fast learner and abide by all workforce rules. I'm a great listener, friend, and I have excellent patience & very manner-able respect towards other. I have excellent communication skills and very educated on variety of subjects. As a worker, I bring alot effort and value to any company. I come to work focused and disciplined myself during work hours so getting the job done is be very effectively to me. I have wonderful attendance in the workforce with my own reliable transportation if needed for the job. I have a dependable babysitter and a quiet work space, if working remotely for a company, that's free from distraction, guest, and background noises, so I am able to perform any shift given. I am driven and ready to start working full-time preferably, with an amazing company that would love to see my effort. Friendly, punctual, Technical Support Representative keen to help customers maximize product impact and usability. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative, customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

Sutherland Global Logistics
Memphis
05.2022 - 06.2024
  • Handled 30+ phone calls per day and resolved questions on technical issues
  • Responded to customer requests for product information, technical support and hardware replacement
  • Created and updated a knowledge base for product information, technical support and hardware replacement
  • Maintained a database of product and technical information
  • Collaborated closely with technical support and software development departments to resolve technical issues
  • Developed new software services for the company
  • Assessed the effectiveness of internal processes, determining areas of improvement and recommended corrective action
  • Conducted monthly QA average
  • Trained for 8 hours of training per week on subjects such as troubleshooting, documentation, and product maintenance.

Customer Service Rep

Life Line Screening
Memphis
05.2020 - 04.2022
  • Helped new customers per week, resolving any issues and concerns they had in a friendly, personalized and polite fashion
  • Took an average of 50 inbound calls per day, assisting and educating customers of preventative health packages
  • Assisted the management team with creating and maintaining an employee satisfaction survey, providing data-driven feedback on employee performance to ensure no one is overlooked
  • Trained 1 new customer service rep in customer service script recitation, conflict resolution, and data entry practices
  • Maintained thorough knowledge of product and technical information, increasing customer satisfaction
  • Trained 2 new employees in customer service script recitation, conflict resolution, and data entry practices.

Inbound Sales Representative

Memphis Fire Fighters Association
Memphis
04.2018 - 05.2020
  • Generated new sales leads through cold calling and networking activities.
  • Assisted in developing training materials for new employees in the department.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Education

High School Diploma -

Overton High School
05.2021

Skills

  • Windows
  • Computer Networking
  • Operating Systems
  • Technical Support
  • Microsoft Excel
  • Customer Service
  • Communication skills
  • Software troubleshooting
  • Sales
  • Technical Troubleshooting
  • Cold-calling
  • Customer Relationship Building
  • Sales Reporting
  • Upselling strategies
  • Complaint resolution
  • Documentation And Reporting

Personal Information

Age: 21

Timeline

Technical Support Representative

Sutherland Global Logistics
05.2022 - 06.2024

Customer Service Rep

Life Line Screening
05.2020 - 04.2022

Inbound Sales Representative

Memphis Fire Fighters Association
04.2018 - 05.2020

High School Diploma -

Overton High School
Tre'Myiah Mosley