Oscar Garcia
Weslaco,TX
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level IT position to help launch career while achieving company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Representative
NextGen
Weslaco, TX
02.2023 - Current
- Assisted customer in understanding products, components and systems using technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Temp Key Holder
Office Depot
Weslaco
11.2021 - 02.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Cashier
South Texas College
Weslaco
04.2017 - 09.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
Kitchen Staff
South Texas College
Weslaco
09.2015 - 04.2017
- Prepare and cook food for the line
- Including burgers, salads, and fried foods
- Prepared and cooked for the campus daycare
- Clean the equipment on a regular basis
- Greeting customers with a smile when serving food.
Cook/Food Preparer
Stars Drive-In
Weslaco
09.2014 - 09.2015
- Prepare and cook orders which include burgers, salads, and fried- products
- Clean grill and workstation
- Sort boxes of products in the walk-in
- Greeting customers and fix any orders that needed to be.
Customer Service Representative
Thin Blue Line
Weslaco
02.2012 - 03.2013
- Greet customers into a friendly environment
- Assist customers in any way possible
- Provide excellent service
- Open shipment and stock the shelves
- Help instructor with training classes
- Operate the cash register.
General Laborer
Tanimura&Antle
Edinburg
03.2011 - 04.2011
- Onion Harvester
- Picked and bagged Onions as pickers followed the Truck
- Place onions in baskets which will be placed on a conveyer belt.
Security Enforcement Officer
Thin Blue Line
Weslaco
06.2009 - 08.2009
- Patrolling and securing the perimeter
- Made sure only students and Instructors entered the campus
- Secured parking lots
- Walked students to their vehicles at night
- Greeted students and instructors.
Education
Bachelor of Applied Technology in Applied Technology -
South Texas College
12.2020
Associate of Arts - Interdisciplinary Studies
South Texas College
McAllenSkills
- Typing
- Windows
- Computer networking
- VMWare
- Microsoft Powerpoint
- Software troubleshooting
- Technical support
- Help desk
Certification
Driver's License
Assessments
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- General manager (hospitality), Proficient, 02/01/23, Solving group scheduling problems and reading and interpreting P&L statements
- Technical support, Proficient, 08/01/22, Performing software, hardware, and network operations
- Scheduling, Proficient, 02/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer focus & orientation, Proficient, 02/01/23, Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
- Customer service, Proficient, 02/01/23, Identifying and resolving common customer issues
Timeline
Technical Support Representative
NextGen
02.2023 - Current
Temp Key Holder
Office Depot
11.2021 - 02.2023
Cashier
South Texas College
04.2017 - 09.2021
Kitchen Staff
South Texas College
09.2015 - 04.2017
Cook/Food Preparer
Stars Drive-In
09.2014 - 09.2015
Customer Service Representative
Thin Blue Line
02.2012 - 03.2013
General Laborer
Tanimura&Antle
03.2011 - 04.2011
Security Enforcement Officer
Thin Blue Line
06.2009 - 08.2009
Bachelor of Applied Technology in Applied Technology -
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
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