Summary
Work History
Education
Skills
Languages
Timeline
Generic
Treneisha Sanders

Treneisha Sanders

Texas City

Summary

As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Work History

Customer Service Representative

Industrial Distribution Corporation
Pasadena, TX
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
  • Managed high-volume calls efficiently while maintaining quality service standards.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.

Call Center Representative

American National
League City, TX
  • Developed and maintained a comprehensive knowledge of company products and services.
  • Resolved an average of 10 customer complaints per day, maintaining a professional and empathetic demeanor throughout.
  • Developed process documentation to standardize call handling procedures and ensure consistency across the team.
  • Managed a high-volume call queue while consistently meeting performance metrics for call quality and response time.
  • Utilized customer feedback to identify areas for improvement.

Call Center Representative

Emperon-Constar
Alvin, TX
  • Maintained a high level of accuracy and efficiency in data entry.
  • Successfully handled an average of 80 calls per day with a focus on first-call resolution.
  • Recognized for providing excellent customer support during company-wide audits and compliance checks.
  • Utilized strong problem-solving skills to address complex customer inquiries and provided satisfactory resolutions.
  • Consistently met or exceeded call center metrics, including average handle time, adherence to schedule, and customer satisfaction scores.

Education

High School Diploma - Nursing Administration

College of the Mainland
Texas City, TX
12-2028

High School Diploma - Highschool

La Marque High School
Texas City, TX
05-2017

Skills

  • Call Center
  • Complaint Handling
  • Data Entry
  • Customer relationship management (CRM)
  • Appointment scheduling
  • Call management
  • Active listening

Languages

English

Timeline

High School Diploma - Highschool

La Marque High School

Customer Service Representative

Industrial Distribution Corporation

Call Center Representative

American National

Call Center Representative

Emperon-Constar

High School Diploma - Nursing Administration

College of the Mainland

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