Trenna O’Harran
San Diego,CA
Summary
Dynamic Assistant Manager with a proven track record at Jersey Mikes, excelling in customer service and staff training. Enhanced operational efficiency through effective problem-solving and meticulous inventory management. Cultivated a positive work environment, driving repeat business and ensuring compliance with health regulations. Skilled in multitasking and thriving in high-stress situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mikes
07.2023 - Current
- Supervised day-to-day operations ensure opening and closing tasks are done correctly
- Maintained a clean, safe, and organized store.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposits
- Improved customer service by addressing and resolving complaints
- Weekly and Monthly inventory counts to verify stock levels, find discrepancies, and forecast future needs.
- Place order within budget and managing to keep everything in stock
- Training staff in operations
- Create repeat business through great customer service.
- Comply with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Manager
Sonic
11.2021 - 07.2023
- Cashier, drinks, kitchen, and expo trained
- Managed breaks and monitored labor percentages
- Enforced company policies
- Completed daily, weekly, and monthly inventory and reported the variances.
- Counted money and managed deposits
- Conducted interviews, on boarded new employees, and walked them through their position
Education
West Hills High School
Santee2022
Skills
- Customer service
- Problem-solving
- Time management
- Staff training and development
- Multitasking and organization
- Mathematics
- Managing high stress environments
Certification
ServeSafe
Timeline
Assistant Manager
Jersey Mikes
07.2023 - Current
Assistant Manager
Sonic
11.2021 - 07.2023
West Hills High School
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