Summary
Overview
Work History
Education
Skills
Timeline
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Trent Grey

Atlanta,GA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Lead Ramp Agent

United Airlines
Atlanta, GA
03.2023 - Current
  • Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
  • Monitored the movement of all arriving and departing aircraft to ensure safety compliance with FAA regulations.
  • Enforced safety procedures while directing ground personnel in the safe operation of equipment.
  • Conducted ramp inspections on ramp equipment to identify any maintenance or repair needs.
  • Performed general maintenance and repairs as needed.
  • Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
  • Ensured that all necessary paperwork was completed accurately prior to each flight's departure.
  • Verified accuracy of freight weights against documentation before loading onto aircrafts.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Operated equipment to support on-ground operations in between flights.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.

Courier

Amazon
Union City, GA
05.2021 - 12.2022
  • Delivered packages safely and efficiently throughout the state of Georgia.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.

Intermodal Driver

Parsec Railroad Equipment Operator
Commerce, CA
01.2020 - 05.2021
  • Loaded and unloaded truck with pallet jack or by hand.
  • Drove intermodal box trucks
  • locked and unlocked trains
  • 12 hour shifts 6 days a week.
  • Assisted in loading and unloading cargo from containers onto trucks.
  • Received and executed instructions from dispatch regarding delivery locations.
  • Monitored the condition of containers, trailers, and cargo during transport to ensure safety regulations were met.
  • Maintained logs of hours worked and miles driven according to Department of Transportation regulations.
  • Inspected vehicles prior to operation to detect any mechanical or safety issues.
  • Underwent regular drug testing as mandated by DOT guidelines.
  • Drove 12 hours per day with average of 100+ miles to achieve consistent on-time delivery.

Customer Service Associate

Publix
Stockbridge, GA
12.2015 - 12.2019
  • Stocked and organized product
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Suggested product solutions based on individual customer needs.
  • Worked seasonal due to college schedule.

Education

Computer Engineering - Still working towards degree.

Kennesaw State University
12.2019

Electrical Engineering -

Savannah State University
12.2017

Highschool -

Tallulah Falls School
12.2015

Skills

  • Planning and Coordination
  • Data Collection
  • Strategic Planning
  • Equipment Knowledge
  • Training and Mentoring
  • Prioritization
  • Project Management
  • Customer Service
  • Attention to Detail
  • Complaint Resolution
  • Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Problem Resolution
  • Conflict Resolution
  • Active Listening

Timeline

Lead Ramp Agent

United Airlines
03.2023 - Current

Courier

Amazon
05.2021 - 12.2022

Intermodal Driver

Parsec Railroad Equipment Operator
01.2020 - 05.2021

Customer Service Associate

Publix
12.2015 - 12.2019

Computer Engineering - Still working towards degree.

Kennesaw State University

Electrical Engineering -

Savannah State University

Highschool -

Tallulah Falls School

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Trent Grey