Summary
Overview
Work History
Education
Skills
Timeline
Generic

TRENT HANNER

Bowling Green,KY

Summary

Self-assured Service Advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in auto repair and customer service. Highly knowledgeable in latest information and can up sell while being 100% honest with the customer. i can quote any job very accurately with all of the necessary labor, parts and fluids because unlike a lot of applicants ive done the jobs before and can accurately describe the repairs needed.

Overview

17
17
years of professional experience

Work History

Service Advisor

TNT Automotive
Bowling Green, KY
10.2018 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Prepared invoices for services rendered and collected payments from customers.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
  • Monitored budget expenses to ensure compliance with company guidelines.

Mechanic

Robertsons Auto Sales
Bowing Green, KY
07.2015 - 09.2018
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
  • Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
  • Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
  • Greeted customers and addressed their needs in a professional manner.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Student

SKYCTC
Bowling Green, KY
06.2013 - 06.2015
  • Graduated at the top of my class.
  • I excelled in wiring diagnostics
  • Learned everything necessary to diagnose wiring, mechanical issues and drivability issues
  • Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
  • Tested components with appropriate instruments to ensure proper operation.

Motor Pool Sergeant

US Army
Clarksville, TN
10.2007 - 10.2010
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently to accomplish all of our service and maitinance goals.
  • I planned and completed group projects, convoys and working smoothly with others.
  • Found creative solutions to problems in the field.

Education

Associate of Science - Automotive Technician

SKYCTC
Bowling Green, KY
09-2018

GED -

GED
Bowling Green, KY
08-2007

Skills

  • Customer Retention
  • Repairs Scheduling
  • Documentation And Reporting
  • Price Quoting
  • Customer Service
  • Service Estimates
  • Warranty Claims Process Management
  • Customer consulting

Timeline

Service Advisor

TNT Automotive
10.2018 - Current

Mechanic

Robertsons Auto Sales
07.2015 - 09.2018

Student

SKYCTC
06.2013 - 06.2015

Motor Pool Sergeant

US Army
10.2007 - 10.2010

Associate of Science - Automotive Technician

SKYCTC

GED -

GED

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