Trent Stine
Manhattan,KS
Summary
Proven track record in enhancing operational efficiency, evidenced by my role at FedEx:Ground where I spearheaded quality assurance initiatives, significantly improving package handling accuracy. Skilled in utilizing handheld scanners and executing equipment maintenance, I excel in fast-paced environments, ensuring top-notch customer service and adherence to safety standards. Demonstrates strong teamwork and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Grass Pad Inc.
05.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Package Handler/Quality Assurance Specialist
FedEx:Ground
01.2022 - 01.2023
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Followed verbal and written instructions to properly move and ship products.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Pool Technician
KCVP
07.2021 - 01.2022
- Organized materials, tools and equipment to supply team members.
- Used shovels or heavy equipment to move different materials based on job needs.
- Worked in team environment to maintain high levels of productivity.
- Prepared, poured and spread materials such as concrete and asphalt at designated locations.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
Education
Bachelor of Science - Athletic Training And Rehabilitation Science
Kansas State University
Manhattan, KS05.2026
Minor - Physcology
Kansas State University
Manhattan, KS05.2026
Skills
- Handheld Scanners
- Customer Needs Assessments
- Equipment Maintenance
- Customs Documents
Timeline
Customer Service Representative
Grass Pad Inc.
05.2024 - 08.2024
Package Handler/Quality Assurance Specialist
FedEx:Ground
01.2022 - 01.2023
Pool Technician
KCVP
07.2021 - 01.2022
Bachelor of Science - Athletic Training And Rehabilitation Science
Kansas State University
Minor - Physcology
Kansas State University
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