Trenton Bew
United States
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster/Examiner/Representative
Independent Adjusting Firms/TPA
06.2018 - Current
- Initiated new claims process by promptly recording customers' First Notice of Loss, ensuring timely initiation of investigations.
- Facilitated claim investigations by procuring appraisals, estimates, cause & origin reports, and other necessary documents.
- Thoroughly reviewed policy contracts to assess coverage applicability for reported losses, ensuring adherence to company guidelines.
- Utilized various communication channels (phone, text, email, mail) to effectively interact with customers, addressing inquiries and providing updates on claim status.
- Evaluated estimates and reports, and disbursed payments in accordance with policy contracts, ensuring accuracy and compliance.
- Maintained claim files to surpass internal/external auditor scrutiny, ensuring meticulous documentation, regular diary entries, and strict adherence to coverage application and legal regulations.
- Contributed to process improvement by assisting in vendor evaluation, workflow establishment, and claims process development.
Catastrophe Claims Adjuster
Progressive
01.2022 - 01.2024
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Determined damage related to losses, coverage, liability investigation, audit/review estimates from claimant carriers/contractors, and prepare file for subrogation or arbitration if recovery determined
- Inspected property damage losses which could include residential & commercial property, automobiles, RVs, and other specialty vehicles.
- Documented damage with estimates, photos, prior damage estimates.
If large/total loss, determine reserve, submit authority request, explain process, and issue final settlement.
Education
Texas All Lines Adjuster Certification -
TheAdjusterSchool
High School Diploma -
Penn Foster
Skills
- Time Management
- Customer Service
- Proficient in Technology
- Data Entry (10,000 ksph, 75 wpm)
- Communication Skills
- Interpersonal Skills
- Negotiation Skills
- Investigation Skills
- Microsoft Office Applications (Teams, Outlook, Excel, Word, etc)
Certification
Adjuster Licenses
- AL, CT, DE, FL, KY, LA, MS, NC, NM, OK, SC, TX
- State Farm
- Allstate
- Hartford
- Citizens of Florida
- Xactimate/ Symbility
- LA Citizens
Timeline
Catastrophe Claims Adjuster
Progressive
01.2022 - 01.2024
Claims Adjuster/Examiner/Representative
Independent Adjusting Firms/TPA
06.2018 - Current
Texas All Lines Adjuster Certification -
TheAdjusterSchool
High School Diploma -
Penn Foster
Adjuster Licenses
- AL, CT, DE, FL, KY, LA, MS, NC, NM, OK, SC, TX
- State Farm
- Allstate
- Hartford
- Citizens of Florida
- Xactimate/ Symbility
- LA Citizens
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