Summary
Overview
Work History
Education
Skills
Timeline
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Trenton Denney

Richmond,KY

Summary

At Amazon, my role as a Learning & PIT Trainer capitalizes on skills in employee training and training facilitation, backed by Blackboard certification. Leveraging Help Desk Support expertise, I've successfully coordinated training programs, ensuring SLAs are met and enhancing the quality of workforce development. This experience builds on my commitment to driving team performance and operational excellence. My previous position as a PIT Ambassador allowed me to hone my practical training skills and conduct behavioral audits, contributing to Amazon's compliance metrics. Excelling in collaborative environments, I've worked alongside multiple teams to refine training processes, reducing costs while elevating training quality. My mission is to continuously improve learning outcomes, aligning with Amazon's vision of innovation and customer-centric growth.

Overview

12
12
years of professional experience

Work History

Learning Trainer

Amazon
04.2023 - Current
  • Coordinated and planned training and ambassador hours for trainings that have been requested by Operations.
  • Conducted Daily Dock Audits to ensure that associates were safely operating PIT equipment and coached associates as needed.
  • Continuous Process Improvement Trainings through cost reduction and data analysis based off of need.
  • Completed 1st ever GTDR Mobile Gladhand Board Training Aid to improve associate confidence and safety awareness before applying one to a live trailer.
  • Reduced numbers of PIT Near Misses from 16 in 2023 to 7 in 2024.
  • Improved Ambassador experience by creating a PIT Ambassador Hub to ensure training information was aligned with standard work practices.
  • Created workflow automation to track data and action any outstanding re-certifications that need to be completed.
  • Coordinated and developed Ambassadors through Training and Re-Certification as needed to ensure that trainings were executed with standard work being followed and minimal error margin.

Fulfillment Associate

Amazon
11.2020 - 04.2023
  • Processed returned items by customers to ensure items were eligible for re-sale and customers refunds were provided without delays.
  • Cross Trained in multiple process paths to assist with operations within the fulfillment center.
  • Previously a Learning and PIT Ambassador for multiple process paths in Customer Returns. Trained multiple associates on different process paths to ensure safety and productivity metrics were achieved.
  • Assisted with the launch of Non-Sortable Processing by identifying areas of improvements for success within the role. This included a 5S Design for designated dispositions to improve productivity and overall associate experience.

Operations Supervisor

Blackboard
10.2018 - 11.2019
  • Coached and developed employee performance by identifying challenges and reviewing metrics to ensure Standard Operating Procedures were being followed.
  • Developed employees interest in career growth by setting goals and increasing morale to ensure that the employee's questions and concerns were addressed.
  • Ensured employee's Key Performance Indicators were met and addressed any employees who were not meeting goals through the Company's standard.

Project Manager

Blackboard
10.2017 - 11.2018
  • Worked with a Vendor in the Philippines to ensure Operations, Training and Quality standards were met across domestic and international support.
  • Addressed any Client and Internal Team's escalations by reaching out to the Vendor with areas of concerns that needed to be addressed.
  • Reviewed Labor Hours and ensured that there were no discrepancies with hours after auditing invoices billed from a Vendor.
  • Visited and managed 2 sites between Mandaluyong, Metro Manila and Carmona, Cavite through a designated schedule between days and nights.

Operations Supervisor

Blackboard
02.2016 - 10.2017
  • Coached and developed employee performance by identifying challenges and reviewing metrics to ensure Standard Operating Procedures were being followed.
  • Developed employees interest in career growth by setting goals and increasing morale to ensure that the employee's questions and concerns were addressed.
  • Ensured employee's Key Performance Indicators were met and addressed any employees who were not meeting goals through the Company's standard.

Sr. Trainer

Blackboard
04.2012 - 02.2016
  • Facilitated New Hire Training and Cross Trainings through Hands on Training to ensure technical knowledge and appropriate troubleshooting methods were applied to handle client's interactions.
  • Had Training De-Brief with Operations and Quality teams to discuss accomplishments and challenges from training sessions.
  • Collaborated with multiple sites and owning training content updates to ensure consistency of standard work was being followed. This was accomplished through weekly meetings and Train the Trainer sessions.

Education

Bachelor of Science - Youth Services

Liberty University
Lynchburg, VA
05.2009

High School Diploma -

Somerset Christian School
Somerset, United States
05.2005

Skills

  • Leadership
  • Process Improvement
  • Training
  • Instructional Design
  • Able to work autonomously
  • Able to multitask
  • Expert computer skills
  • Learning Management Systems
  • Project Management

Timeline

Learning Trainer

Amazon
04.2023 - Current

Fulfillment Associate

Amazon
11.2020 - 04.2023

Operations Supervisor

Blackboard
10.2018 - 11.2019

Project Manager

Blackboard
10.2017 - 11.2018

Operations Supervisor

Blackboard
02.2016 - 10.2017

Sr. Trainer

Blackboard
04.2012 - 02.2016

Bachelor of Science - Youth Services

Liberty University

High School Diploma -

Somerset Christian School

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Trenton Denney