Summary
Overview
Work History
Education
Skills
Timeline
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Trenton McClain

Lillian,AL

Summary

Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous and current roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.

Overview

6
6
years of professional experience

Work History

Shift Lead

SUBWAY®Restaurants
Lillian, AL
08.2023 - Current
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Supervised and led employees to maintain productivity and customer service levels.

Customer Service Representative

Chevron
Lillian, AL
08.2022 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Assistant Manager

Zaxbys Resturant
Foley, Alabama
02.2019 - 07.2022
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Coordinated with other departments to ensure smooth flow of operations.

Education

High School Diploma -

Foley High School
Foley, Alabama
05-2017

Bachelor of Science - Computer And Information Systems

Southern New Hampshire University
Hooksett, NH

Skills

  • Production leadership
  • Productivity monitoring
  • Rules enforcement
  • Operations monitoring
  • Team motivation
  • Performance improvement

Timeline

Shift Lead

SUBWAY®Restaurants
08.2023 - Current

Customer Service Representative

Chevron
08.2022 - Current

Assistant Manager

Zaxbys Resturant
02.2019 - 07.2022

High School Diploma -

Foley High School

Bachelor of Science - Computer And Information Systems

Southern New Hampshire University

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Trenton McClain