Trenton Volkers
Holland,MI
Summary
Dynamic and results-driven professional with extensive experience in staff management. Proven track record in cash handling and workplace safety, enhancing operational efficiency and customer satisfaction. Adept at fostering team collaboration and implementing effective strategies to boost performance and drive sales.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
Holland, MI
04.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on service protocols and product knowledge.
- Implemented inventory management techniques to optimize stock levels.
- Maintained high standards of cleanliness and safety within the store environment.
- Resolved customer complaints effectively, enhancing overall service quality.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Store Manager
Tim Hortons
Holland, MI
06.2020 - 09.2023
- Oversaw daily store operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing stock replenishment processes to minimize waste.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented promotional strategies to drive sales and enhance customer engagement.
- Analyzed sales data to identify trends and adjust staffing needs accordingly.
- Developed training materials focused on operational procedures and best practices for new hires.
- Fostered a positive team environment, encouraging collaboration and open communication among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Shift Supervisor
Walgreens
Zeeland, MI
04.2015 - 07.2020
- Collaborated with management on promotional events to increase sales engagement.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
Catering Manager
Beachwood Grill
03.2017 - 10.2018
- Managed catering events from planning to execution, ensuring client satisfaction and seamless service delivery.
- Developed and maintained relationships with vendors to secure quality supplies and negotiate pricing.
- Oversaw event staff training, enhancing service quality and operational efficiency during high-volume events.
- Created detailed event timelines, coordinating logistics to optimize workflow and resource allocation.
- Handled catering scheduling, ordered food and planned events.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
Education
High School Diploma -
Holland Early College
Holland, MISkills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Staff scheduling
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Store Manager
Tim Hortons
06.2020 - 09.2023
Catering Manager
Beachwood Grill
03.2017 - 10.2018
Shift Supervisor
Walgreens
04.2015 - 07.2020
High School Diploma -
Holland Early College