Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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TRENTON GLADU

Marion,MI

Summary

Dynamic customer service professional with a proven track record, excelling in relationship building, and problem-solving. Skilled in bartending and team training, I thrive in fast-paced environments, ensuring compliance with regulations while delivering exceptional experiences. Committed to continuous learning and development, I effectively communicate and collaborate with diverse teams.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Unifi Services
Traverse City, MI
02.2025 - Current
  • Provided exceptional customer service to ensure customer satisfaction and safety
  • Developed positive relationships with customers through friendly interactions.
  • Continued education through various trainings.

Bartender/Barback

Olde Mill Venue
Marion, MI
03.2024 - Current
  • Bartending at weddings, rehearsal dinners, and company events.
  • Ensure quality while also following rigorous state and local regulations and laws.
  • Working face-to-face with customers and guests.

Cook/Cashier/Trainer

Snack Shack Party Store
Falmouth, MI
06.2019 - 05.2025
  • Operated the cash register, credit card machine, and other electronic equipment accurately and efficiently.
  • Collaborated with managers to ensure thorough training of various roles.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

McBain High School
McBain, MI
06.2024

Ferris State University
Big Rapids, MI

Skills

  • Stock control
  • Bartending skills
  • Customer service
  • Communication skills
  • Problem solving
  • Verbal and written communication
  • Team working
  • Understanding of others
  • Willing to learn
  • Team training and development

Hobbies and Interests

  • Traveling
  • Landscaping
  • Helping Others
  • Visiting the Beach

Timeline

Customer Service Representative

Unifi Services
02.2025 - Current

Bartender/Barback

Olde Mill Venue
03.2024 - Current

Cook/Cashier/Trainer

Snack Shack Party Store
06.2019 - 05.2025

High School Diploma -

McBain High School

Ferris State University

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