Tresha Anderson
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Associate
Einstein Bagels
Sandy
07.2025 - Current
- Assisted customers with menu selections and special dietary needs.
- Processed customer orders accurately and efficiently at the counter.
- Coordinated with team members to optimize service operations and improve customer experience.
- Resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Prepared food items according to company standards and recipes.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Researched technical problems reported by customers and provided detailed solutions.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Cultivated relationships with key clients, driving repeat business and contributing to sales growth.
- Followed up with customers to gain feedback regarding company products and services.
Passenger Support Assistant and Lobby Coordinator
Prospect Airport Services
Salt Lake City
02.2024 - 06.2025
- Coordinated communication between departments to enhance workflow efficiency.
- Resolved customer complaints and flight issues promptly and professionally to ensure satisfaction.
- Escorted and transported passengers throughout the airport who require special assistance such as disabilities, and unaccompanied minors.
- Creating a fun, exciting, theatrical and safe environment to assure passengers feel welcome, safe, involved, happy, relaxed, and enjoy their time while navigating through arrivals and departures.
- Maintaining cleanliness throughout airport lobbies and heavily trafficked areas to ensure clear pathways to eliminate any safety hazards.
- Interacting with the public while staying focused, confident, pleasant and helpful to establish and maintain everlasting relationships.
Deli Catering Associate Team Lead
Apple Spice Junction
Murray
02.2012 - 10.2023
- Prepared, delivered and assembled catering orders for corporate and private events.
- Assisted in menu planning, offering suggestions based on seasonal ingredients.
- Maintained cleanliness, organization and safety of kitchen areas, supplies, and equipment to ensure safety and service areas.
- Stocked supplies and managed inventory for catering operations efficiently.
- Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Loading, unloading catering vehicles before, and after events.
- Monitor and ensure customer care and complete satisfaction throughout the duration of the event.
- Boosted customer satisfaction by recognizing and quickly addressing client complaints with food or service.
- Manage cash transactions related to catering services accurately.
- Ensure compliance with health department regulations regarding safe food handling practices.
- Inspect banquet rooms prior to events to ensure enough space for catering services, guests, entertainment and report any issues for prompt resolution.
- Prepare hot and cold dishes according to recipes or special requests from customers.
- Maintain accurate records such as order forms, invoices for reference purposes.
- Assisted caterers with food distribution by organizing food products and plating items.
- Managed reservation systems and coordinated event schedules.
- Monitored food safety practices and ensured compliance with regulations.
- Monitored team progress and enforced deadlines.
Education
Taylorsville High School
Taylorsville, UTSkills
- Menu planning
- Point-of-sale operation
- Customer order processing
- Complaint resolution
- Catering
- Customer Sales and Service
- Delivery/Transportation
- Food Handling- Safe Serve Certified
- Customer relationship management
- Event scheduling
- Order management
- Team collaboration
- Relationship building
- Effective communication
- Attention to detail
- Interdepartmental communication
- Interpersonal communications
- Solutions planning
- Troubleshooting
Timeline
Senior Customer Service Associate
Einstein Bagels
07.2025 - Current
Passenger Support Assistant and Lobby Coordinator
Prospect Airport Services
02.2024 - 06.2025
Deli Catering Associate Team Lead
Apple Spice Junction
02.2012 - 10.2023
Taylorsville High School