Tresor Tshimanga
IRVING,Texas
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Consultant
NewRez
03.2023 - Current
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Offer and refer eligible homeowners for refinancing opportunities to the Originations department
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Assisted clients in selecting suitable mortgage products by thoroughly explaining various loan program features, terms, and conditions.
Patient Services Coordinator
PT Solutions
10.2021 - 11.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
General Manager of Operations
Catch Air-Fun Pros
09.2018 - 02.2021
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee evaluations, and contract details.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Education
Bachelor of Science - Health Sciences
Georgia Highlands College
Rome, GA08.2022
Associate of Science - Health Sciences
Georgia Highlands College
Rome, GA05.2019
Skills
- Leadership
- Critical Thinking
- Collaboration
- Data collection
- Communication
- Emotional Intelligence
Languages
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Consultant
NewRez
03.2023 - Current
Patient Services Coordinator
PT Solutions
10.2021 - 11.2022
General Manager of Operations
Catch Air-Fun Pros
09.2018 - 02.2021
Bachelor of Science - Health Sciences
Georgia Highlands College
Associate of Science - Health Sciences
Georgia Highlands College
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