Tre Tyrell Starks
Schriever,LA
Summary
Dynamic customer service and technical support professional with a proven track record at Sagility, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and efficient troubleshooting, leading to increased loyalty. Proficient in CRM systems, ensuring accurate documentation and follow-up on customer interactions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sagility
Remote
01.2026 - 05.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Managed high-volume calls, ensuring prompt and accurate responses to customer needs.
- Collaborated with team members to streamline processes and enhance service delivery.
- Utilized CRM systems to track interactions, ensuring consistent follow-up on unresolved issues.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Gathered feedback from customers to identify areas for improvement in service offerings.
- Maintained a positive demeanor while handling challenging situations, fostering customer loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Technical Support Representative
Conduent
Remote
05.2024 - 10.2025
- Provided technical support to customers via phone and chat, resolving issues efficiently.
- Assisted in troubleshooting hardware and software problems, ensuring timely resolution.
- Documented customer interactions and solutions in CRM systems for future reference.
- Collaborated with team members to improve support processes and enhance customer satisfaction.
- Adapted quickly to new tools and technologies, enhancing overall operational efficiency of the support team.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
High School Diploma -
H.L. Bourgeois
Schriever, LA05.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Payment processing
- Product knowledge
- Documentation
- Technical support
Timeline
Customer Service Representative
Sagility
01.2026 - 05.2026
Technical Support Representative
Conduent
05.2024 - 10.2025
High School Diploma -
H.L. Bourgeois